Customer Ratings & Reviews
See more imagesTineco - GO Max Cordless 3-in-1 Wet Dry Floor Washer, Mop & Vacuum in One, Multi Surface Cleaning, Self Cleaning Dock - Orange
- Model:
- FW1D2100US
- SKU:
- 10784379
Highly rated by customers for:
Customer reviews
Rating 3.5 out of 5 stars with 15 reviews
Top Mentions
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- Rated 5 out of 5 stars
Great small apartment mop / vaccuum!
SaraT Posted
It's taken me a little bit to figure it out but I do really like the concept! I have lots of tile and parquet flooring in my apartment so its really nice to be able to wash and vaccuum at the same time. I can't figure out how to get the self cleaning on mine to work, and the handle keeps falling out while I'm trying to use it, but otherwise great! I like that I can use it in my kitchen, bathroom, and hallways. It was satisfying to see the dirty water tank to see there was progress being made on cleaning my floors!
I would recommend this to a friend - Rated 5 out of 5 stars
Perfect for Pet Owners!
JessicaT Posted
Love this vacuum/mop! With two dogs, I’m constantly battling hair and dirty paw prints, this handles both really well. It vacuums and mops at the same time, leaving the floors actually clean, and the self-cleaning dock makes maintenance super easy. Totally worth it for pet owners.
I would recommend this to a friend - Rated 3 out of 5 stars
Cleans Well, but the Design Has Limitations
aglaylori Posted
I've been using this floor washer for a while, and while it does a good job cleaning hard floors, there are a few design issues that have been disappointing. The biggest drawback is that it doesn't lay completely flat, which makes it impossible to clean under low furniture. On top of that, the front of the machine is quite bulky, so it can't fit under places like my sofa, dishwasher, or oven, where dust tends to collect. Another issue I experienced was with the vacuum filter. After washing it according to the instructions, it developed a very unpleasant odor that wouldn't go away. I eventually had to replace it, which was frustrating. Overall, it cleans well on open floors and the self-cleaning feature is convenient, but I expected a more practical design for reaching tight spaces. If cleaning under furniture is important to you, you may want to consider another model.
No, I would not recommend this to a friendBrand response from Tineco team
Posted
Dear aglaylori,
Thank you for choosing Tineco and for taking the time to share such a detailed and honest review. We are glad to hear that your floor washer does a good job cleaning your hard floors and that you find the self-cleaning feature convenient.
We also sincerely appreciate your constructive feedback regarding the design and maintenance aspects of the device. We understand how frustrating it can be when the machine cannot lay flat to reach under low furniture, and we apologize for the unpleasant odor you experienced with the vacuum filter after washing it. Please be assured that our product development team takes your comments very seriously. We are continuously working hard to improve the physical design and profile of our machines for better reachability in tight spaces, as well as enhancing our filter materials to prevent odor retention and improve overall durability.
Thank you again for your valuable insights and for being a part of the Tineco family.
Sincerely,
Tineco Customer Service Team
- Rated 4 out of 5 stars
Try me
KayK Posted
The unit is simple to use. Does a good job. One thing I don’t like it only lasts 20 minutes. You can’t buy another battery.
I would recommend this to a friendBrand response from Tineco team
Posted
Thank you for sharing your experience with the GO Max. We are glad to hear it has been easy to use and is cleaning well for you. We appreciate your feedback about the run time. The GO Max typically provides about 20 to 25 minutes of cleaning depending on which mode is used. Max Mode uses more power for heavier cleaning, while Eco Mode will extend the battery life.
Your input is very helpful to us as we continue improving our products.
Thank you for being a valued Tineco customer.KayK
- Rated 5 out of 5 stars
I can’t say enough about this machine!
Snook Posted
This is my favorite floor cleaning machine! After I bought mine, I bought five more for Christmas presents! It vacuums while it mops! Leaves nothing behind! And the self cleaning mode is insane! You will not regret this purchase!
I would recommend this to a friend - Rated 5 out of 5 stars
Tineco is a Beast!
ChesterM Posted
Actually works great and looks good too! Works well on tiled floor. Haven't tried it on my hardwoods yet . But I am totally satisfied with my purchase!
I would recommend this to a friend - Rated 5 out of 5 stars
Review of Tineco GO H2O MAX
user900772 Posted
I have two cats and a small dog in which this product has helped with keep up of their hair and the tracts the dog brings in from outside. Also i have nerve issues with my arms and i am able to move this product with ease.
I would recommend this to a friend - Rated 1 out of 5 stars
Lemon
IGotALemon Posted
Handle keeps coming off. I have tried to get it to clip and it will not. Also, after using for 1 hour today I put it on charge and now it will not work. I am so disappointed!!! We have had one of these (different model) at work for over a year. It still works great. Don’t buy this model.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the issues you’ve encountered with the handle and charging of your Tineco product. Your satisfaction is incredibly important to us, and we want to assure you that we take these concerns very seriously. Your feedback is crucial in helping us improve our products and services.
Based on your description, it seems that you are experiencing two main issues: the handle coming off and the device not charging or working after an hour of use. We understand how disappointing and frustrating this must be, and we apologize for any inconvenience caused.
If you continue to experience problems, please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’d love to assist you further and work towards a resolution.
We also noticed that you mentioned having a different Tineco model at work that has been performing well for over a year. We’re glad to hear that you’ve had a positive experience with that unit and hope to replicate that with the model you recently purchased.
Thank you again for your feedback. We’re committed to addressing your concerns and improving our products based on your input. We hope to have the opportunity to regain your trust and ensure a better experience in the future. - Rated 5 out of 5 stars
It’s the best.
Choi Posted
Easy to use. Easy to clean the machine . Good price. Vacuum and mop works good.
I would recommend this to a friend - Rated 5 out of 5 stars
Tienco
EmmaR Posted
Was good just wasn’t the color I wanted it’s orange and white and I thought it was black
I would recommend this to a friend - Rated 1 out of 5 stars
do not purchase, it is a scam
worthless Posted
It worked all of 10 minutes and it would not work anymore. I called the company and they told me after I send them pics and videos that I need to but a box and send it back, if I do not buy a box Iwill not be refuinded but I cannot buy a box because I do not have box money, they said yhey would reimburse me and I told them I do not have money to b uy a box for them to send me a box, they would not. I advise, do not purchase.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted
We sincerely apologize for the inconvenience you’ve experienced with our product. We value your feedback as it helps us improve and ensure a better experience for all our customers.
Based on your description, it seems that the vacuum stopped working after only 10 minutes of use, and you encountered difficulties with the return process, specifically regarding the packaging requirements for the return shipment.
We understand the frustration this must have caused and would like to assist you further. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST), and we will be more than happy to help resolve this issue.
We appreciate your patience and understanding, and we’re committed to providing you with a solution that meets your expectations.
Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust. - Rated 5 out of 5 stars
Easy to use word great!!
Sadie100409 Posted
Easy to use, does exactly what it say! Highly recommend
I would recommend this to a friend - Rated 1 out of 5 stars
Dont order 3rd party from best buy
Never recieved the product and whe. I call tineco they tell me i have to contact best buy and when i contact beat buy they tell me i have to call tineco
No, I would not recommend this to a friendBrand response from Tineco Support
Posted
Thank you for reaching out to us. We’re genuinely sorry to hear that you haven’t received your product yet. We understand how frustrating this must be for you, and we want to assure you that we take these matters very seriously. Your feedback is crucial in helping us improve our services.
To resolve this issue, please get in touch with our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to help and will do our best to resolve this situation promptly.
Once again, we apologize for the inconvenience caused. We value your business and hope to have the opportunity to demonstrate our commitment to customer satisfaction. - Rated 1 out of 5 stars
Pump Not working
Rajeev Posted
Poor product with no pump working. Dirt was not cleaned properly.
No, I would not recommend this to a friendBrand response from Tineco team
Posted
We are sorry to hear that your new GO Max is not pumping water and that the cleaning performance was affected. All new Tineco products include a 2 year warranty, and our support team is here to help make this right.
Please contact Tineco Product Support at support@tineco.com
or 1-855-292-8864 (Mon–Fri, 8 AM–8 PM CST). Our team will troubleshoot with you and repair or replace the unit if needed.
Thank you for being a valued Tineco customer Rajeev
- Rated 2 out of 5 stars
Great at first. It did not last long.
CarleeT Posted
This item works great initially. But I have had it about 4 months and it completely not working at all. Trying to process their 2 year warranty now.
No, I would not recommend this to a friendBrand response from Tineco team
Posted
Dear Carlee,
Thank you for sharing your feedback with us.
We sincerely apologize for any inconvenience this may have caused you. Your feedback is invaluable to us. Machines purchased through official Tineco channels are entitled to a two-year warranty service.
If you need any further assistance or have any questions, please contact our customer service through the following methods: email us at support@tineco.com, use the chat feature on our website, or call us at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM, CST). We recommend using the chat feature for a more timely and efficient response.
Our team stands ready to provide the support you need.
Sincerely,
Tineco Customer Service Team