Customer Ratings & Reviews
See more imagesTineco - Refurbished Good - Floor One S5 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Black
- Model:
- REF-FW1037A0US
- SKU:
- 6588374
Highly rated by customers for:
Customer reviews
Rating 3.4 out of 5 stars with 5 reviews
Top Mentions
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- Rated 1 out of 5 stars
Decent start but HUGE fail 10 minutes in
LoriB Posted
Complete results are at bottom. I wish we would have tried to use before the return window ran out. (Purchased December 2024, first use March 21, 2025). It was SUPPOSED to make cleaning the floor easier. First time, used water only - auto setting, and it got part of the floor cleaner no doubt. It used a small enough amount of water to allow it to dry pretty fast. I stopped after 10minutes and 15% drop on battery to examine contents, dump and continue. Dirty water for sure, but any time you add water to dry vacuuming, it's going to make the water dirty in the tank. 2nd round, about 10 seconds in it starts dumping water at the front and no water is going into the uptake tank. I removed both reservoirs and reinserted - no change. I don't see a plugged hole enroute to the uptake tank. It just keeps dumping water all over. If there is something I did wrong, the it was not an intuitively easy experience. I had back surgery a year ago, still not right, and now I had to get on my hands and knees and clean up the mess this thing made. It literally made much MORE work for me. I will contact the manufacturer, but first time use should go smoothly when the consumer follows the instructions....otherwise it's not ready for primetime.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted
We are truly sorry to hear about your disappointing experience with our product. We value your feedback and are committed to using it to improve our products and services.
Based on your description, it seems that you encountered issues with the vacuum’s water intake and battery performance during your first use. We understand these issues can be frustrating and we apologize for the inconvenience caused.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are here to help and will do our best to resolve your issue.
Thank you for taking the time to share your feedback, and we hope to have the opportunity to improve your experience with our brand. - Rated 5 out of 5 stars
Love it!
MelissaS Posted
Love this product, I'm handicap so it makes life so much easier for me to clean
I would recommend this to a friend - Rated 5 out of 5 stars
Tineco!
CrystalH Posted
Love the 3 in 1 mop. Makes cleaning my floors a breeze
I would recommend this to a friendBrand response from Tineco Support
Posted
Thank you so much for your kind words and for sharing your experience with our 3-in-1 mop! We’re delighted to hear that you love it and that it makes cleaning your floors such a breeze for you. That’s exactly what we aim for!
Thank you for choosing our product. We’re always looking for ways to improve, and your positive feedback is greatly appreciated. If you have any questions or need any assistance in the future, please don’t hesitate to contact us. - Rated 5 out of 5 stars
Another Great Tineco Purchase
I love my Tineco. It makes cleaning up any mess a snap! Liquid or solid, no job is too much for this machine to handle. I would buy it again in a heartbeat!!!
I would recommend this to a friendBrand response from Tineco Support
Posted
Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you love your Tineco and that it has made cleaning such a breeze for you. Your enthusiasm is exactly what we strive for with our products.
It's fantastic to know that our machine handles both liquid and solid messes effortlessly, making your cleaning tasks simple and efficient.
Thank you once again for choosing Tineco! We look forward to continuing to support your cleaning needs in the future. - Rated 1 out of 5 stars
They break down
AdinaP Posted
Make sure you know their policy for poor quality, works well and does the job but breaks down in short time, mine ran completely out In reparable in just 2 yrs and 1 month ( 1 montgs after warranty ran out) and tineco only offered 10% curstasy on full price replacement item , customer service is a joke , 450$ device just for 2 years of service, make sure you know they dont last for long for this price tag
No, I would not recommend this to a friendBrand response from Tineco Support
Posted
We sincerely apologize for the disappointment you have experienced with the durability of our product and the subsequent customer service interaction. It’s clear that this has not met the standards we strive for, and we are committed to learning from your feedback to improve.
Based on your description, it appears that your vacuum ceased functioning shortly after the warranty period, and the offered solution was not to your satisfaction. We understand how frustrating this must be, especially considering the investment you made in our product.
For optimal performance and longevity of our vacuums, we recommend regular maintenance such as charging the battery after each use and cleaning the filter as needed. These steps can help ensure that your vacuum operates at its best.
We’d like to assist you further and explore options to resolve this issue. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are here to help and committed to finding a satisfactory solution for you.
Regarding the warranty, while it seems that your vacuum failed just outside the two-year coverage period, we want to emphasize that our goal is to provide lasting value to our customers. We stand by our products and are always looking for ways to improve both our devices and the customer service experience.
Thank you for bringing this to our attention. We value your feedback and will use it to enhance our products and services.