Can be be uncomfortable at first even when turned low, but this is normal even for a deep tissue massage. Keep at it and your body will adjust.

My wife and I bought this chair as our Christmas present to each other. It gives a good message once you figure it out. The message was a bit hard on the hip bones so we put a thin pillow there now it’s good. All our adult kids love to use it. So in the end it became a family Christmas present An additional note be brought it on sale. And for that price I think it is a good deal

This massage chair is comfortable and has plenty of options, but the instructions on programing are minimal. The audio function is very difficult to understand and therefore useless as is the "3d"function of operation. The best part of this purchase was that it was on sale for half off.

Chair is as advertised. Best Buy did a great job installing it

I love that the strength on this adjusts so much, from a gentle massage to an impressively strong deep tissue experience. We have 2 chairs in our home and this is my fav.