Customer Ratings & Reviews

The product itself isn't bad and works reasonably well, but my overall purchasing experience was terrible! The biggest disappointment was Best Buy's customer support. When I contacted them for assistance, I was essentially told, "You purchased this through Best Buy Marketplace, so you need to contact the third-party vendor. There's nothing we can do." I felt completely abandoned as a customer. Instead of helping resolve the issue, Best Buy sent me down a rabbit hole of contacting different parties, with no one taking responsibility. The entire process dragged on for approximately two weeks beyond the expected delivery date. It was frustrating, time-consuming, and completely unacceptable. When I purchase something through Best Buy, I expect Best Buy to stand behind the transaction, regardless of whether a third-party seller fulfills the order. The product may be decent, but the customer service experience seriously damaged my trust in Best Buy Marketplace. I would think twice before purchasing from a third-party seller through Best Buy again.