Customer Ratings & Reviews

Posted 2 years ago

Hello Kristian, Thank you for sharing your feedback with us. We're delighted to hear that our support team was able to assist you promptly. Your satisfaction and peace of mind are our top priorities, and we're committed to ensuring that you have a positive experience with our products. Regarding the intermittent live stream issue you mentioned, we would like to extend our assistance further to resolve any remaining concerns you may have with your camera. Please don't hesitate to reach out to us directly at https://www.vosker.com/support/contact-us/ so that we can work together to address this issue and ensure that your camera operates smoothly. Your continued support means a lot to us, and we look forward to assisting you further. Have a great day.

Posted 6 months ago

Hello there, several factors may cause the camera to stop working and may need to be investigated more closely to identify and address the issue with the proper resolution. For further technical assistance, please reach out to us via private message on Facebook Messenger at http://m.me/VoskerTech at your earliest convenience so we can assist you in more detail from there!

Posted 1 year ago

Hello StevenKim; We truly regret to hear about the challenges you've experienced with the camera and the interruptions in service. We strive for consistent performance and understand how concerning it can be when the system isn’t delivering as expected. Your experience with live streaming and photo delivery is definitely not the standard we aim for, and we appreciate you bringing this to our attention. Please reach out to us with your details at 1-888-986-7537 or via https://www.vosker.com/support/contact-us/ so we can assist you further and work toward a resolution that meets your needs. We’re here to help ensure your setup works smoothly, and we look forward to resolving this for you.

Posted 2 years ago

Hello PeterC, We're thrilled to hear that you're impressed with our product's build quality and the value it offers. It's fantastic to know that the solar panel, accessories, and backup battery are meeting your needs effectively, and that you find the app intuitive and user-friendly. Thank you for taking the time to share your experience and feedback; it's much appreciated. Have a great day.

Posted 9 months ago

Hello Larry, We’d like to clarify that our two-year warranty is valid even when the camera is purchased from our retailers, not just directly from us. We’ll be happy to assist you. Please don’t hesitate to contact our support team at 1-888-986-7537 so we can look into the challenge you’ve experienced with picture quality and live streaming. We’re here to help and want to ensure you get the most out of your cameras

Posted 2 years ago

Hello Kenny, Thank you for sharing your feedback regarding your experience with our Vosker security camera system. We appreciate your perspective and want to address your concerns about the additional cost of live streaming, especially for subscribers. We want to clarify that the live stream feature is not tied to a specific camera but is rather an individual option available to all cameras under the same account. The live stream option is accessible across all devices associated with your account. It's important to note that this option is valid for 365 days after the purchase date. We strive to provide flexibility and convenience to our users, allowing them to monitor their property seamlessly from any location. Transparency and value are fundamental to our service, and we genuinely appreciate your feedback as it helps us improve our offerings. Please feel free to reach out if you have any further questions or concerns. https://www.vosker.com/support/contact-us/ We value your satisfaction and are here to assist you in any way we can. Have a good day.

Posted 1 year ago

Hello; our security cameras come with a preactivated SIM card and rely on cellular signal strength, which can vary based on location. We designed our system to work seamlessly with cellular coverage in the area where it’s installed. If you're experiencing signal issues, we'd be happy to assist you with optimizing the setup or exploring ways to improve your connectivity. Please feel free to reach out to our experts at 1-888-986-7537 or via https://www.vosker.com/support/contact-us/ and we will work with you to ensure your system operates at its best.

Posted 2 years ago

Hello Carlosr, We acknowledge your frustrations regarding the quality of the footage, particularly during nighttime surveillance. To address this concern, we recommend adjusting the camera settings, such as resolution and power mode, to optimize performance. Proper installation and positioning of the camera can also significantly improve visibility. If you need further assistance, please feel free to reach out to our customer support team at https://www.vosker.com/support/contact-us/ with your information for guidance. We are committed to ensuring your satisfaction and providing a solution to enhance your experience with our product. Have a great day.

Posted 2 years ago

Hello Maximilian, We're delighted to hear that our cellular connection feature has consistently kept your house protected, regardless of external circumstances, and provided you with peace of mind during this period. We understand the importance of uninterrupted security coverage, and we're glad to know that our product ensures your house remains safeguarded at all times. Thank you very much for your glowing review, and have a wonderful day.

Posted 1 year ago

Hello AndreaM; We understand how deeply concerning it must be to face repeated issues, especially when relying on our cameras for the security of your farm. This is far from the experience we strive to provide, and we’re committed to making things right. Battery performance can sometimes be impacted by factors like signal strength, environmental conditions, or specific settings, and we’d like to work with you to identify and resolve these challenges. Please don’t hesitate to contact us directly at 1-888-986-7537 or via https://www.vosker.com/support/contact-us/. Our dedicated team is ready to assist and ensure your cameras perform to your expectations. Your trust is invaluable to us.

Posted 2 years ago

Hello, We're truly disheartened to hear about the challenges you've encountered with our product. We take customer concerns and the quality of our products seriously. We would like to investigate the issues you faced in more detail and learn about your experience.Please reach out to us directly at [https://www.vosker.com/support/contact-us/] with your order details and information. We are eager to examine the specific issue you encountered, discuss the occurrences, and explore ways to make things right. Your input is crucial as we continually strive to enhance our offerings to better serve our customers.Regarding our plans, we want to assure you that our pricing structure is carefully crafted based on thorough market research. In developing our plans, we took into account the features and services that our customers value the most, as well as industry standards. We would be delighted to take a closer look at your situation and explore ways to optimize your experience with your camera. Please don't hesitate to reach out.Thank you, and have a great day.

Posted 1 year ago

Hello; We're dismayed to hear that you've encountered issues with your newer cameras, especially after having a positive experience with the first one. Your feedback is valuable, and we take it seriously as we continuously strive to improve our products and services. We understand your concern regarding the reliability and performance of your cameras, and we would love the opportunity to assist you further. If you’re open to it, please reach out to our support team at 1-888-986-7537 or via https://www.vosker.com/support/contact-us/ to provide the assistance needed to address these concerns and ensure you have reliable security solutions.

Posted 1 year ago

Hello Corey, Thank you for sharing your experience. It's concerning to hear that you've had trouble connecting to the camera despite a strong signal. We want to ensure that your camera is working properly to monitor your boat as intended. Please reach out to our support team with your details at 1-888-986-7537 or via https://www.vosker.com/support/#chat so we can help resolve this situation and get your camera functioning as it should.

Posted 9 months ago

Hello Kevin, Thank you for taking the time to share your experience. We want to mention that the pictures sent to the app are optimized for efficient transmission. To view the full-resolution images, you can request them through the app or retrieve them directly from the SD card.
If you need further assistance, please don’t hesitate to contact our support team at 1-888-986-7537. They will be happy to help.

Posted 2 years ago

Hello JFTN, We are following up on your comment that you shared about your experience with our products and hoping that your contact with our superior team was at the level of your expectations. We hope that the steps taken so far have addressed your concerns. Your satisfaction is of utmost importance to us. If you have any additional feedback or require further assistance, please do not hesitate to reach out to us. Have a great day.

Posted 2 years ago

Hello AlfonsoS, We are gutted that your experience didn’t quite match your expectations, and we would appreciate the opportunity to learn more about your experience. Your feedback is essential in helping us improve our service and products. Has your situation been resolved? Do you need any assistance? Please let us know by contacting our team at: https://www.vosker.com/support/#chat. Thank you, and have a good day.

Posted 2 years ago

Hello DerekN, Your confidence in our brand and sharing your experience mean the world to us. We're honored that you chose our security camera to safeguard your property, and we're delighted to hear that it has delivered the monitoring capabilities you were looking for. Thank you for entrusting us with your security needs and for taking the time to provide your feedback. We're here to ensure your peace of mind and satisfaction every step of the way. Have a wonderful day.

Posted 9 months ago

Hello, thank you for sharing your experience! We're thrilled to hear that you’re enjoying our camera and its ability to keep you informed about your property. Your recommendation means a lot to us.

Posted 2 years ago

Hello Thomas, We are gutted to know about the inconveniences you've experienced with your unit. We take these matters very seriously and are committed to providing reliable products and services to our customers. To better address your concerns and provide appropriate assistance, we kindly ask that you contact our support team directly via https://www.vosker.com/support/contact-us/, so we can access your information and conduct a thorough investigation into your unit to identify any underlying issues and provide the necessary assistance to resolve them. Please don't hesitate to get in touch with our support team at your earliest convenience to assist you further. Your feedback is invaluable to us, and we appreciate the opportunity to improve our products and services. Have a great day.

Posted 1 year ago

Hello; We're thrilled to hear that the Vosker 300 Ultimate is providing such clear images and helping you keep a close eye on your property. Thank you for sharing your experience with us.