Customer Ratings & Reviews

We like this new machine but it has three flaws for us. First, the temperature of hot and cold is not accurate. It gets hot enough at the highest temp to wait like two minutes before you can easily drink the beverage, but not truly close to the 203, it comes out at about 132 degrees. For the cold setting it averages around 5 degrees cooler than the room. So when it's 75 in the house it comes out about 70. The second flaw is that the stream of the water doesn't flow in one stream from day one. The water stream breaks in two so you have to be careful where the cup is. Can't fill a plastic water bottle cause it flows out of the hole. And the third flaw is that it's loud when running all the time. The standing water tank gets quite warm just sitting, doing nothing. All that said, we love having the ability to have filtered water available and have started drinking much more hot chocolate and tea just because the hot water feature is so convenient.