The more reviews I read regarding Whirlpool top mount refrigerators, the more I regret buying this refrigerator and not purchasing the extended warranty. We purchased this refrigerator in October 2021 and it was delivered in March 2022, 2 1/2 years later we had to junk it. Whirlpool's 2-5 year limited warranty on sealed systems do not cover top mount refrigerators, only french door bottom mount and side-by-side refrigerators, so disappointing. I will no longer be purchasing Whirlpool appliances or recommending Whirlpool to my friends and family, this also goes for their other brands as well. Issues with this refrigerator started when we noticed temperature changes in the refrigerator section, with everything freezing from milk to meats, and we also noticed the temperature in the freezer section increasing, the ice cream was like a milk shake. Following the troubleshooting guide we adjusted the air control, waited the 24 hours with no change. We adjusted the temperature control, again waited the 24 hours, with only little change in the refrigerator section. After a week things got worse, both sections were warmer than normal, the refrigerator between 40 and 50 degrees (see photos), and the freezer between 20 and 30 degrees (see photos). Scheduled a Whirlpool service call to have a technician take a look at the refrigerator, the tech concluded that it was due to low charge, and most likely a leak in the sealed system. Where the coolant comes into the condenser coil was frozen over and the majority of the coil had no frost (see photos), which is all the tech needed to see to diagnose the issue. The technician estimated that the cost to fix it would be around the price of a new refrigerator. So disappointed.

To much scratch no cover was open box I take it but I thing you refund me something

My original refrigerator was delivered December 15, 2021 and stopped working in 2 days. The freezer had 2 inches of ice and the refrigerator was not cold. So I had to buy a beverage cooler to make due til my 2nd refrigerator was delivered In January 2022, When this was delivered it had a huge dent!! But this is working ok, So hopefully when my 3rd new refrigerator gets delivered in APRIL10, 2022 it will be good. Never will I go to Best Buy again!

This was purchased to replace a 26 year old Kenmore/Whirlpool top freezer refrigerator. After many hours of shopping across multiple vendor product lines the conclusion reached is NOTHING is made like they used to be. Gone are the split cantilever shelfs, heavy duty crispers, and spacious meat deli draw. All vendors have to gone to full width glass shelves which limits flexibility and reduces storage space. I also looked at side by side models in the same cubic footage size and found them to just be TOO small, most especially the freezer section. They are all made cheaply with as much emphasis on cost cutting as possible. With all of that said I decided on this model because it is the highest tier model in the top freezer lineup, and I liked the large freezer and refrigerator, lighting in both freezer and refrigerator, and thicker heavier duty doors. Overhaul quality is just plain cheaper than it’s siblings of yesteryear! In operation the unit is virtually silent, maintains a 33-35F refrigerator on shut off and -7F freezer with the factory default settings. I find the LED refrigerator lighting too dim for my liking. I added the optional ice maker which works perfectly and knocks out ice every couple of hours. I found no gross manufacturing defects, no leaky gaskets, with an exterior that is finished quit nicely. The interior crispers are cheap plastic as well as the doors shelves. At this price point and another 100 bucks or so for an icemaker suggest the unit is grossly overpriced topping $1200. I just don’t think the plastic door shelves are going to hold up to the rigors of everyday use and honestly at this price point I would expect an upscale interior. So far it seems like it’s a good cold refrigerator that looks nice and while being cheaply made by todays standards Whirlpool has been making refrigerators for long time. I have come to expect years of reliable refrigeration. I have an old 1977 top freezer/frig in my basement 45 years old and it runs like a top! The Kenmore I replaced was 26 years old. I suppose by todays standards if I get 10 years out of this one, that would be something

Dent on the lower front part of the door, I got a fourty dollar coupon to use at Best Buy, I am guessing this is why, no explanation. The lower part of the refrigerator door handle pops out when you open up the door. I don't know how to fix it, I'm waiting for the handle to break off in my hand. The shelves will literally bow under any weight, for instance a bowl of leftovers, you can see the shelving sag. On the up side, there is plenty of space, the door shelves are handy, the freezer has lots of room.