Customer Ratings & Reviews

Bought this in Nov 24 and installed Dec 23, 2024. Installer noticed damage on right side of freezer door. Water pump to ice cube maker had loud water noise, one door would slightly open when the other was closed, upper rack in lower freezer drawer hard to open, freezer seal had a gap. There was even a small 1 1/2” gear roller laying in freezer drawer, installer never had seen that before. Had nothing to compare to but until after we received our replacement we noticed many differences. Doors closed better, water from pump much quieter, lower drawer opened easier. We we got a paper manual that was missing from initial refrigerator, we found out we were missing a regerator shelf we did not know we were missing. The first refrigerator appears to have been a used item and repackaged as new. The new refrigerator so far is way better.

I really like the look and all the room it has but I had to replace the new refrigerator for another one because there is a glitch with the Icemaker. Apparently the Ice gets stuck and stops the whole process of making Ice and water. I replaced the refrigerator but if it happens again I will be forced to buy a different style and pay alot more money!

Overall the Services were poorly managed. (1) Delivery delays (2) Rescheduling burdens (3) Old refrigerator was not removed (4) Installation failure (plumbing/ice maker) (5) Defective or non-functional interior light (6) Installer was unable or unprepared to complete ice maker hookup (7) Proper orientation walkthrough of the unit Reasonable compensation (Summary) During installation, plumbing issues prevented completion of the ice maker setup, causing additional delays. Now that the refrigerator is installed, the interior light is not functioning properly, and no proper orientation or walkthrough of the unit was provided. At this point, I’m requesting a no-cost in-home service visit to resolve the lighting issue, verify the ice maker installation, and complete a proper orientation. I’d also like to discuss appropriate compensation for the multiple service failures and delays. I’m happy to work toward a fair resolution, but I do need this escalated to the appliance resolution team. If you want, I can tighten this further for chat vs phone. Thanks!

Beautiful frig. The features are great with the water and ice maker. Roomy and perfect fit in my kitchen

I bought the whirlpool 24.5 Cubic ft. French Door Refrigerator and I love not only the look of it but also love the pull out drawer and the two-tier freezer drawer and did I mention it is fingerprint resistant stainless steel.

Looks great so far but comes with imperfection from factory. The doors outer upper trim not lined up and tilted at both ends. It will definitely start opening up.

no complaints. we absolutely love this fridge. for those negative reviews about the ice machine being loud, yeah it is but come on, our bedroom is not in the kitchen. highly recommend this product. just wish the drip tray had a grill tray.

Only problem is how noisy is the ice maker. But happy with the appliance overall. Delivery was superb. The crew was knowledgeable, fast, and very professional. Hope BB appreciates these 2 men.

Though a few scratches, I love the functionality of the refrigerator (i.e. quick chill feature of beverages), style and multi-drawers useage.

I wish I would have never bought this refrigerator. When my husband and I went to go look for one, we were desperate because our fridge had just broken down and we needed groceries. This refrigerator should have never gone on the market. When you open the doors, there is literally barely any room for a stick of butter. It literally barely fits. So you have no storage on the doors except for the one on the right where it doesn’t have the icemaker, there’s more storage there, but there so flimsy you will accidentally spill out your mustard or ketchup bottle because they’re not made sturdy. It is the worst refrigerator I have ever owned. If you can go with another one, I would. I wish I could have returned it. And I’m so upset that they actually put this refrigerator out and I wish that they would take care of the customers and thought about them. This is not a cheap refrigerator and unfortunately we’re stuck now because it’s past the return date. I wish I could post a photo too, but just head out to Best Buy and compare it. Take your own stick of butter and see if you can actually use the side doors.

I give four stars for this product. It’s beautiful and sleek. Very roomy and love the middle drawer. The ice maker is extremely loud. However, I don’t give the same amount of stars for costumer service. The store we bought our refrigerator from scheduled delivery on the incorrect day. I took the day off and when I realized I haven’t had an update for the delivery time. I contacted CS and found out, they scheduled it 2 days later. I never got a confirmation so I followed up, they could not make it possible. We had family in town with no refrigerator. It was delivered 7 days later than it should’ve been..dented. Yes, a dent on the side where everyone sees. Numerous calls and conversations with staff, I finally spoke to someone this evening and got a resolution. He was great and wish I spoke with him sooner.

We've only had this frig for 2 months now so I can't give a long term review but so far I can say that the refrigerator seems to work ok, it's alittle loud as it runs and the ice maker dispenser does freeze up periodically and my husband has to open up the refrigerator to let the ice maker dispenser door thaw enough to open. He then opens the ice dispenser and shuts it back and it works great again. The refrigerator itself is small inside and not alot of room, in fact there isn't alot of room for tall food items at all. Most have to go on the door. I think the design is flawed, this refrigerator is definitely made for mostly short grocery items. I'm forever trying to find room in it for everything. Otherwise it seems to be an ok frig but time will tell. There are no decent refrigerators anymore.

The refrigerator is sleek, stylish and has ample storage. The ice production is great. We are delighted with this Whirlpool refrigerator which was a replacement for our first-generation LG french door, which lasted 14yrs.

Seems to be a good refrigerator although not as quiet as previous LG but hopefuully more reliable and durable. Previous Whirlpool worked 26 years before icemaker went out. This icemaker produces considerable amount of ice. Good looking unit and price was much better than exact same fridge at local competitors. Delivery was excellent and very efficiently handled.

I love this new fridge we purchased. It is the perfect size. Lots of room and deep shelf storage! It has great light in the inside and love the style

This Whirlpool fridge is really wonderful. There are many features that help make it easy to operate via smartphone. The appearance is very elegant. There's lots of space and many storage areas for different types of foods. It maintains the temperature as programmed. This is a refrigerator i highly recommend!

I love the size of this refrigerator and all the storage

Beautiful design. Very spacious. I love all the different compartments and snack drawer that is not connected directly with the main refrigerator. Noticed in the winter, temp needs to be brought down in the fridge compartment to avoid freezing items near the ice box.

Our whirlpool needed replaced after 9 years so we bought a newer model. We are happy with the purchase. Freezer space is enough with upper basket it can fit large bags and other medium sized boxes. We the like center drawer for storing beverages, cheeses, etc. The main storage area is adequate. The ice maker is inside instead of on the door which we do not love. This takes away from some of the space but otherwise it serves our needs. Lastly, I enjoy the measured water dispensing.

So impressed w/slick appearance! Huge capacity. Lots of shelves to accommodate groceries for my family. Love the two bottom freezer rack & drawer, both deep & spacious. The black stainless color is elegant. I will purchase Whirlpool brand again.