Customer Ratings & Reviews

To begin with, I am giving a rating a 3 based on the following - 1. Size (Positive) 2. Price (Positive) 3. Delivery (Positive) 4. Installation (Negative) 5. Sales Personnel at Best Buy (Negative) 6. Overall condition of the product as advertised by Best Buy (Negative) I was shopping for a refrigerator and had narrowed down my options to side-by-side ones because the 3 or 4 doors were too big and seemed to be taking a lot of space away. This side-by-side I came across at Best Buy checked a lot of boxes. The size at 24.5cu.ft was a decent one for my needs. I liked the fact that this was Stainless Steel and advertised at around $500 below the "New" condition (mine was listed as a Floor Model in Excellent Condition). I had asked the Sales person at the store to tell me if there were any damages for which he stated there is none and that it was in "Excellent" condition as mentioned on the sticker. I trusted him and went ahead and paid. When the unit arrived home (delivered as scheduled with no delays), I noticed there was a huge dent on the back (to the side) of the unit. The delivery folks stated they picked it up as is from the store and are delivering it and that they know nothing of it. When I read through the Best Buy terms for when an item is listed in "Excellent" condition, it states that it should be free from dents, scratches or scruffs when mine was clearly not. Also, this was listed as a "Floor Model", but I found some sort of food particles in the fridge and I had to extensively clean the whole unit soon after it was delivered. Not the kind of experience I want to go through for an "Excellent" condition "Floor Model" unit (must have been a return from a customer or something, which is again a miss by the Sales personnel or the Manager of this particular Best Buy location). I also noticed that the non-freezer side door was popping slightly out when compared to the freezer door. Everything seems to be working in the fridge (even the doors seem to be shut tight) but I still think that the doors need to be leveled up. This is where I had an issue with the installation of this unit. It seems a bit squeaky when I open that side of the door indicating that the leg might need to be adjusted for it to sit flush on the floor. The delivery personnel were in a rush to get my signature and leave and did not pay attention to the level issue I was mentioning. Isnt that part of their installation procedure where they ensure that the refrigerator is not wobbly or in this case squeaking when left at the consumers location? Overall this experience with BestBuy has been far from being satisfactory. I am glad I bought my washer/dryer from another store that were more courteous with prompt communications being sent to me. When those delivery guys were in, they called up an Executive who then verified with me over the phone on the installation and that there was no damage during the process. That felt good, however, Best Buy's wasnt along those lines. Most of my issues thus far has been with Best Buy's Sales, delivery and installation and not the actual product itself. I bought three year warranty on this unit and so I am going to wait to see how it performs. If it starts to give me issues, I am having it returned right back. I might contact Whirlpool to have someone sent over to check on the doors not being in alignment. I will provide an update on the product itself, once I have used it for some time. I wanted to write this review so other buyers who are somewhat crunched for cash, when looking to get a Floor Model or any fridge in "Excellent" condition from Best Buy, please do your due diligence. Insist on the Sales personnel to show you the actual condition of the item you are intending to buy because you could be in for a surprise when the unit you ordered gets delivered to you. Thanks!

We just received this new fridge after switching out a counter depth one. Our only issues with it is #1 The wheels doesn't have a stopper on them, so we had to put door jams under it to stop it from rolling forward when we open it #2. This fridge is kinda loud at night when the compressor kicks on. The first couple of days we thought it was our AC kicking on at times. Other than that it's a solid fridge for now.

We really like the storage space of this fridge. It’s very deep and has more room that I thought. Like the ice on the door. It allows for more freezer space. The water dispenser does drip a little so you need to hold your glass for a second longer. Overall very nice appliance.

I absolutely love this fridge!!! It’s so beautiful and has tons of room!!! I wanted a French door fridge, but they were all back ordered and out of stock so I went with this. I do not regret it at all. It has way more room than I thought there would be! Very pleased!

Over expectations great large spaces /shelves/ side storage good size easy to put in or take out groceries The setup for the freezer I like one is taller and split in half perfect to storing portion boxes.,freezer shelves set up great with a long split shelves to split Run quiet looking great. I’m happy to purchase this one.Delivery was as promised very kind and professional . I greatly recommended

So far so good! We are a large family and have a lot of groceries but this is the first time my fridge doesn’t look unorganized and a mess. There’s plenty of room for all our food. I did have to rearrange my bottles a little differently because of height restrictions in the shelving but we made it work.

Love it! Ice maker and water dispenser work great no mess like our previous refrigerator. I like the top shelf tgat it can push and make smaller to fit large bottles on the 2nd shelf. Ice maker on the door takes up less space too

Decent fridge, but a bit on the loud side. Had the fridge less than 2 years before I started having issues. Overall, decent for the price

I love my new refrigerator!! They’re weren’t a lot of choices available, but this one is perfect for us!! Love the ice maker and all the thoughtful storage inside. The best part was Best Buy’s delivery!! Best Buy always has the best people and service!!

Will never buy a Whirlpool refrigerator from Best Buy again. The frig was delivered but not leveled, the freezer door was warped at the top. Since it appeared to be sealing I opted out of the offer to replace the unit. Mistake on my part. When it finally came up to the cooling and freezing settings I found it was too cold and after several attempts to adjust I wound up at the warmest setting only to find out it was still cooling at the maximum setting in both freezing and refrigerator sections. When I called customer service to get it fixed or replaced they said my 30 period had expired and I needed to call the manufacturer as it was under warranty. I’m now waiting for the repair folks to show.

First refrigerator arrived with a warped refrigerator door or a defective seal and did not seal completely. The installer didn't connect the water line nor did he level the refrigerator. Called Best Buy and they quickly arranged delivery of a replacement fridge. When the 2nd one arrived, the front right wheel was missing. Fortunately we were able to take one off the the previous fridge and complete the install. Very disappointed in Whirlpool quality. This is not the first Whirlpool product I own or have purchased but it WILL be the last!

This fridge is huge and I want to hug it everytime I go Into the kitchen.

Frateful for the assistance in the purchse of my new kitchen appliances. Manning and his staff are very know and caring with selectiong my cost efficient appliance. The delivery staff, very proud and caring eith installing each appliance to it's functional detail specification. Thank You All!

Leaking water, uneven doors, noisy, dark interior (not enough lights), cheap materials for bins and trays

Fridge has multiple dents on either side and back. Doors are uneven.

Must have Great product can’t beat it well worth it great deal I would buy it again works great

This fridge does not get cold. I am returning due to poor quality. Thanks

The refrigerator and freezer both stay very cold. This refrigerator does not have a temperature readout. Although that is only important when it breaks down! It is slightly loud. The drawers don’t slide out easily. Hopefully they will after use. Overall, we do like it. There is more than enough freezer space. It doesn’t protrude beyond my cabinets.

Compresser died on us in less than two and a half years. Whirlpool refused to replace it because we had had a local technician come by to diagnose the problem, and they claimed he voided our warranty -- instead, the person they sent charged us $135 for the visit and left us with a fridge that's still completely busted. Suffice to say, we now must buy a new one (which, after this experience, will NOT be a Whirlpool). Even before the compressor died, its ice maker was a constant source of frustration, sometimes randomly spitting out cubes which we would then find melting on our kitchen floor, or occasionally just not making ice for weeks at a time before then suddenly working again for no discernable reason. Water stains quickly collected under the dispenser due to it dripping when we were away. Also, the "fingerprint-resistant" stainless steel door was anything but, which meant that in a household with small children, we found ourselves constantly wiping it off. That said, we did like the layout of the shelves and there was plenty of space. The pizza pocket was cool. But overall, not the best fridge experience.

There are a lot of great things about this fridge! And a couple minor annoyances. Note: I will never buy from Best Buy again. Pros: 1. The water dispenser sits really far forward so you can fill tall containers (e.g. water bottles) without having to tilt them and risk spills. 2. I appreciate the pizza shelf in the freezer that allows you to store taller items upright. And the sliding shelf in the fridge part. Not sure I will be using that much, but it's still nice for flexibility. Such a smart idea! 3. The drawers slide in and out smoothly. 4. The shelves in the door are deep and really accommodating for a lot of items. 5. My fridge feels so organized. I'm not putting things in differently than I use to, but it just seems to all present nicer in this fridge than my last Whirlpool. 6. I love the in-door ice maker not taking up room in the freezer. 7. It's really streamlined and attractive from the outside. Cons: 1. I don't love that there's not a drip tray in the external ice/water dispenser. Sort of annoying but not major. 2. You do have to hold your cup under the water dispenser for a beat longer to catch any drips. But seriously not a big deal. 3. I will NEVER buy another appliance from Best Buy. The customer service has been horrible. The installers scratched our luxury vinyl floors on installation. And they carelessly ripped the protective plastic off leaving so many jagged pieces of plastic sticking out for us to struggle to remove. I know it's a contracted service but get it together! When the rep called to check on how the install went, I told her my complaints and I never heard one word about it from BB. Lowes' did a much better job of being considerate when they delivered my range.