Customer Ratings & Reviews

This is the best GPS/Phone Watch for kids under 12. We purposely sought this watch because it does NOT have games or other apps/bells/whistles for kids to dork around with. Instead, for parents who want to provide their kids an opportunity to call/text them and select friends and want GPS monitoring, this is just what you want. We initially purchased one watch for one kid two years ago (right when X6Play was released). The connectivity was a little spotty then. However, after several firmware updates over the past several years, it is now working really well. We were so pleased that we recently bought a second watch for our second-oldest kid. This second watch has worked great. So, I think that all of the kinks are worked out.

We've had X6Play watches for our two kids for over a year, and here is my (hopefully unbiased) review. On the product side, we are pleased overall. The kids love their watches, when they work. We all enjoy being able to call one another, even though sometimes the calls don't go through. I like the GPS tracking functionality and the kids enjoy the built-in camera and step tracking which turns steps into X Coins. The watches are pretty rugged, though the original wrist bands came apart (I had to replace the wrist bands with standard ones sold on Amazon, not a huge deal.) There are a few technical glitches, most of which can be solved by refreshing watch information via the app, updating the firmware or rebooting the watches. On a few occasions though, we had serious problems that forced us to contact customer service. This is where Xplora is lacking. While the customer support reps are extremely friendly, getting issues solved takes a long time. There is no phone number to call if you're based in the United States, so when you have a problem you have to go through their website, send your question via a form, and wait until customer service gets back to you. There is some back-and-forth as they always seem to need technical information that's on the watches, and these exchanges can take days, probably due to the fact that the company is based in Norway. Once they finally have all your information, it can take several more days for the problems to be solved (perhaps because they have to go through hoops with T-mobile U.S.?) so you need to actively follow up with them. Also, Xplora's customer support appears to be closed on the weekend, which makes things worse. Last year, my kids' watches were without phone service for 10 days, which by U.S. standards is not acceptable. (Think about it, if your AT&T/Verizon/T-Mobile/whatever phone loses reception, you can call someone 24/7 and get it solved within a few hours.) To be fair, the company was gracious enough to give us a partial refund to make up for the days service was unavailable (I had to ask). I'm now going through the same problem with SIM cards suddenly not being recognized, even though they had been working for a year... frustrating. One last word on pricing. Wireless service is affordable but not necessarily cheap. In May of this year, without prior notice, the monthly charges went up from $13.19 to $15.07 per phone watch - a hefty 14% increase. Sure, you can get a discount by enrolling for 12 months, but do you want to do so without knowing if the watches will hold that long? So my bottom line is this: the X6Play watch is nice product despite the glitches, but Xplora customer service NEEDS to be more available and responsive. Creating a phone line for U.S. customer service would go a long way (ironic, for a company which sells phones). To be honest, I am getting a little bit tired of this and am starting to look for alternatives (the COSMO JrTrack 3 seems promising, and I see than Verizon and T-Mobile now offer similar watches which they didn't a year ago). I have recommended this product to people around me, but now I'm thinking of keeping these watches for another year and transitioning to a different brand once a more solid alternative is available. Note: I actually bought not two but three watches overall; one of them got damaged as our daughter used it in a swimming pool and it stopped functioning afterwards. To my knowledge, the manufacturer did not clearly indicate whether the watches were not water-proof (even though they did later via the app) - they only stated "splash-resistant", so we should have been more careful. Hope this helps.

This watch is VERY easy to set up and use. My daughter understood how to use it the first day. We can text, call and check her location from the app. I recommend it!

I have a five year old daughter. She loves to wear this smartwatch. We can talk and text all day (except when she is in school and I put it in school mode). I can see where she is with the GPS. I pre-loaded the contact information of the people she can call or text. It was easy to activate with a pre-installed SIM card. I highly recommend!!

We love this watch for my daughter, she is not ready for a phone and this is a great option. The tracking is great to know where she is at all times. The watch is easy to use and she loves the different color bands and face plates. Calling is easy for her and it is very clear.

I love this watch because he can have it at school because it’s not a smart watch. He cannot serve the web. He cannot make phone calls unless we approve the phone calls.

Overall, the watch works well. Dislike that each contact needs to download the app in order to text to the watch. The watch is a bit bulky. The reception is not very good thru t-mobile. Once in a while the watch will chime but there's no new texts or notifications so not sure if it's just trying to find a signal or what?

Works great for my 7 year old son. Battery life could be a little better

We bought this for our daughter so she could call us for any reason and it works great!

We've been using Xplora watches for our kids for the last 3 years. We recently upgraded to the X6Play and love it! Super easy to use and the perfect way to keep in contact with and track my kids without the distraction of a phone!

My son loves his new watch, and mom loves how simple it is to use while keeping him tech-safe! It is easy to setup using the parent app on my phone, he finds it easy to navigate, and I love the extensive safety features offered. A great choice all around!

Great starter smart watch for kids! Gives me peace of mind when my kids aren't with me and helps them stay responsible by knowing the time and setting alarms. This is our second xplora watch and we are very pleased!

Phone has great potentials . Nuce features. Bought it for someone overseas.

Great watch and my 9 year son loves it! Absolutely a great buy

Turned off while trying to activate it and never turned back on. My son never even got to use it.

Great for starting before a phone. We got this watch and were excited to use it in place of a full smart phone for our tween. We love that set up was a breeze and that it links to an app on a parent's phone to always stay in control. We are nervous about comitting to a smart phone for our kiddo but want to be able to communicate with him, allow him to communicate with friends and still have an active GPS to keep tabs on him when he is out and about. We high recommend this watch for kids as a starter before getting into mobile phones.

Got my son a watch since he was jealous of his sisters. We now have two Xplora watches, this x6 is pretty neat and it’s nice because you can track it too! Charger seems to work good, and has a stronger magnetic hold than other brands we have tried.

The BEST watch for kids! Has clear service, I control the contacts, & allow my daughter to call or text me. I love the school mode so that she is not using it during education time!

It will be better if it can do video call but it’s good to keep connected with my daughter

Honestly get something else. Let me save you a lot of headache. The watch itself is fine and easy to use and set up. The Xplora app however is a nightmare. It is always freezing up and not showing the right location. I bought an unlimited data plan for my son for this watch. It constantly is saying "location cannot be updated" when I know in fact my son is already elsewhere. I drop him off at daycare at 7am. They bus him to school and he is there by 8am. Come 11 am or in today's case 2:40pm it still kept telling me he was on the road we took to daycare at 6:30 am and that the "location cannot be updated." No other tracking app can be downloaded with this watch either. And the live tracking is a joke. If you want it so your kid can call you, it's fine, they can only text premade texts that come with the watch. That annoys my son. So he then has to do a voice recording. One good thing about it is that spam calls can not go through and neither can any other number if it's not on your childs contact list. If they would just fix the app it would be a good watch. Until then don't bother.