Customer Ratings & Reviews
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- Rated 1 out of 5 stars
Not for an outside kitchen with a grill.
Bwg187 Posted
Purchase date 4/6/25, 1st delivery attempt 4/26/25 (rescheduled by best buy because they didn’t have the item) 2nd delivery 5/16/25 by geek squad went fine. Waited a while to get the vent hood. Installed this outdoor grill hood to vent outdoor kitchen area. Really wanted this to work; looks nice installed. After a super smoky 1st use, we found that it just couldn’t handle the amount of smoke from grilling. Install is by recommended specs but grilling 20 burgers/hotdogs overwhelms its ability in our experience. The smoke just went up and the vent fan couldn’t catch it. Pictures attached show normal condition and while grilling. Hopefully something can be done otherwise this is an expensive mistake.
No, I would not recommend this to a friendBrand response from ZLine Customer Service
Posted
Hello! Thank you for taking the time to write this review. We would like to extend our sincerest apologies as this should not have been your experience with your ZLINE range hood. This does not sound like a normal function of this product and we would like the chance to make this right. Please create a case at zlinekitchen.com/contact and we would be more than happy to find a resolution for you! Thank you! <img src="https://s3.amazonaws.com/stratos-logos/logos/ZLineCustomerService.jpeg" alt="ZLineCustomerService" title="ZLineCustomerService" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />