I bought this polk wireless soundbar with 4 years geek squad service in Nov 2017. In Nov 2018, my polk remote stopped working (yes I tried new batteries). I went to Sanford store and they placed order for replace part and gave me receipt. Two months later, I still have no remote. The online system says my order number is invalid and store people can't find their own order number they printed.
What a mess, Geek Squad!
Thank you for connecting with us concerning your remote for your soundbar. I can understand wanting to have a working remote to fully enjoy the capabilities of your soundbar! I would recommend speaking with your local Best Buy about this or calling our Geek Squad support at (800) 433-5778 to have them look into this for you.
Rated 1 out of 5 stars
I'm extremely disappointed with the warranty I purchased. Theoretically, it's a great product - until Bestbuy stops carrying what you purchased so you cannot replace it, and no one can tell you what to do when your product stops working. I was sent from one Bestbuy store to another for over 3 months, with no one willing to offer a final solution, until my warranty expired, and am now left with a broken product.
We purchased a Frigidaire Microwave on 12/10/2016 and the extended warranty which at the time cost $39.99 order Number BBY01-793980032042 . The other day I heated up a bowl of stew and a huge piece of paint fell off the inside of the microwave door. I called Best Buy yesterday11/12/18 in Eau Claire to see about bringing it in to be fixed and was told they don't fix them and was transferred to the 800 number to schedule an in home repair. A BB representative who identified himself as Rayden said they only send someone out if it was a built in and the store should fix it. He was supposed to contact the store and call me back if we got disconnected. He never called back so I called Eau Claire again and spoke to Dillon in the Geek squad he said the store manager was on another line but told him to tell us we should bring it in for an in store credit.
My husband took it in to the Eau Claire store today 11/13/2018 on his way to the doctor (we are retired) and was told they wouldn't fix or replace it as it was as a result of normal wear and tear and a cosmetic issue. Number one it isn't cosmetic hanging or chipping paint on the inside of a microwave poses a fire risk. Number two no where in Best Buys warranty does it say you don't fix normal wear in fact it says the opposite. I would dispute that it was cosmetic anyway since it is on the inside and obviously caused by poor workmanship in the paint application process.
However, even if it was normal wear and tear Best Buy's warranty clearly states in black and white under the heading Normal Wear and Tear "We fix failures from dust, internal heat and humidity, plus defects in materials and workmanship" https://www.bestbuy.com/site/4-year-standard-geek-squad-protection/1312018.p?skuId=1312018
Following my husbands visit to the store I called the 800 number again and was put on hold by someone named Charles he never came back but eventually someone named Alexis picked up and I explained again. She eventually said the same thing as the Eau Claire store they wouldn't honor the warranty but since it was a defect Frigidaire might. So I said the reason I bought the BB extended warranty was because the manufacturers warranty was only one year. So I asked for a supervisor and a Macie D. came on the line and also said BB would not fix or replace it.
According to GE... If the coating is actively flaking or paint is peeling anywhere inside the oven cavity (including under the turntable) discontinue the use of the microwave and replace it. The microwave is not repairable. https://products.geappliances.com/appliance/gea-support-search-content?contentId=16197
The reason we bought the warranty is because it is supposed to cover these things. We are extremely disappointed that Best Buy is not honoring their warranty.
This has already paid for itself with a few problems that I had along the way with my tv. I was skeptical at first to purchase thinking I’m just throwing away money but glad I did it. Geek squad was great and easy to work with it.