Hi there, Randy - We appreciate your review and we're sorry to hear of the difficulty you've had with installing your duct cover. This certainly isn't the owner experience we would want for you and we apologize for any inconvenience. It's always a pleasure to help and we would be glad to assist in any way we can. Please feel free to send us a message on social media or at the "Contact Us" link on our website. In your message, be sure to include your name and the model number. Thanks again for the feedback, we truly appreciate it! -Mikayla@CAFE
