Questions & Answers

Q: QuestionWhat happens if you can't fix my laptop

Asked 1 month ago by Willie.

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

Q: QuestionCan you extend the warranty?

Asked 2 months ago by 19782011.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

Q: QuestionHow does this apply to open box deals?

Asked 2 months ago by Gigi.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionDoes this include initial setup of laptop?

Asked 2 months ago by Anonymous.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer It should be mostly set up unless you got 365 or another operating system

  Answered 2 months ago by PatJ

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Q: QuestionMy son damaged his screen is that covered?

Asked 2 months ago by Rod.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer I bought the accidental coverage, so mine is covered. I can't say for sure without it.

  Answered 2 months ago by Dal010101

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Q: QuestionI dropped my laptop and it hit two corners, causing them to bend. I'd like to fix it. Does that include it?

Asked 3 months ago by Alan.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Dear.... I would recommend bringing it to Best Buy Customer Service and asking them to take a look. It seems like the plan covers everything. I haven't filed any claims yet, but I'll check it out if I encounter a problem similar to yours. I hope this helps. Thank you!

  Answered 3 months ago by AndyL

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Q: QuestionIs it possible to have a Geek Squad Technician come to my apartment and get setup my new Lenovo laptop. I have a lot of apps to transfer from my old Toshiba laptop. I live in Batesville, Indiana. George Rick Stofer

Asked 3 months ago by Anonymous.

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

Q: QuestionDoes this plan covers mother board failure

Asked 3 months ago by YashwantM.

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

Q: QuestionMy 18 month old Envy laptop just DIED. The charger still works, but not on the laptop. It was plugged in and working when it suddenly shut off, and I can't get it to charge/turn on or anything.

Asked 3 months ago by DragonG.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionDoes this cover damaged cord for the charging block? It accidentally got smashed.

Asked 4 months ago by CntryGrl98.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionI have a bitlock recovery key issue, my recovery key is not working and neither is anything else, is this something Meet Geek can help with?

Asked 4 months ago by 5151.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionI somehow broke the power cord at the computer end. Can I get it replaced ?

Asked 5 months ago by Jill.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionHow much does geek squad protection plan cost and for what amount of time?

Asked 5 months ago by Anonymous.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yearly. $199

  Answered 5 months ago by Anonymous

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Q: QuestionI have a one-year protection plan and would like to legthen it. Can I buy a geek squad protection plan on its own for my laptop?

Asked 6 months ago by ShuM.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes

  Answered 5 months ago by Anonymous

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Q: QuestionDoes this protection cover other new purchases?

Asked 6 months ago by Anonymous.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer No just the one you bought it for.

  Answered 5 months ago by JacquelineC

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Q: QuestionI have to click my mouse 3 to 4 times for it to work and my wireless mouse is no longer working. Is this covered

Asked 7 months ago by sharon.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer If its cosmetic no, but if its hardware then yes also its not really worth it because you cant even fix cosmetic damage, don't waste your money.

  Answered 7 months ago by DaGav

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Q: QuestionI paid for Geek Squad protection plan and have received my computer. What do I need to do to access this service when I need it?

Asked 7 months ago by 499966.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer I just called the geek squad number or did the online chat or even went into the store. You just let them know you'd like to make an appointment to get whatever service you need.

  Answered 4 months ago by CrissyG

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Q: QuestionI forgot the pin to login and need to know how to reset it

Asked 7 months ago by Anonymous.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: Questionam i covered for virus and malware issues? How about hardware issues such as a bad motherboard?

Asked 8 months ago by rupuzioks.

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Yes

  Answered 4 months ago by AwesomeVerified Purchase

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