Questions & Answers

Q: QuestionIf I upgrade my ram to 32gb from 8gb or if geek squad does it will it void my 2yr warranty

Asked 1 year ago by Levi.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer This is always a gray area. Reading all the fine print and figuring out the terminology almost requires an engineering and lawyer background. If geek squad warranties their work and you got the time to demand service if they don't, let them do it. Personal view is send back to Lenovo and let them do. You can still be left with problems that even a lawyer can't fix. Read the warranty clauses, ram upgrades are sort of considered normal practice an you can do them. But if you mess it up. Break the motherboard and that could mean by by computer.

  Answered 1 year ago by Don123gamer

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI got a new PC, says comes with Windows11. Tried to personalize display settings, says need to activate Windows. I retrieved the key from the bios, entered it. won't activate. Says hardware has changed, I didn't do anything. How do I active Window?

Asked 1 year ago by Mike.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Refresh and check in the settings shouldn't be hard to active say how to when enitializing it.

  Answered 1 year ago by JesseLo

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWith geek squad protection would it cover up if my desktop and pc monitor freeze up at any given time? I have to always turn off my my desktop with the power button instead of thru windows and I’m afraid it might mess up my pc.

Asked 1 year ago by Shawn6686.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer I thought that is part of the one year extra Greg Square duties/ am I wrong?

  Answered 1 year ago by RandolphT

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWith the geek squad protection what happens if geek squad can't fix an issue do they replace the product?

Asked 1 year ago by Lori.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer yes they do and you get notified via text and email and phone calls awesome.

  Answered 1 year ago by DREAPERVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill my pc warranty in best buy will cover the cost if technical support in best buy if they fix it or do a troubleshoot because i just got my pc yesterday and now it wont boot up my monitor, keyboard and mouse have no response (no problem in monitor)

Asked 2 years ago by KaiShion.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer only if you go to geek squad as long as that warranty is still active yes it will at lest it did for me

  Answered 2 years ago by TamaraE

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIf I bought a prebuilt PC that came with a keyboard and mouse, does my 2 year warantee cover the keyboard and mouse for replacements as well?

Asked 2 years ago by WillowTree27.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer As long as it came with computer and you have coverage.

  Answered 2 years ago by PeterR

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have changed out allot of parts and have gotten it diagnosed at Microcenter because I had crashing on my desktop. I have changed out GPU, RAM, PowerSupply, SSD M.2, CMOS battery, allot of stuff so does that void the warranty on my computer.

Asked 2 years ago by Siethie.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer yes because the best buy answer the question

  Answered 2 years ago by AlexM

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionRecently my laptop speed and performance has drastically dropped. The performance issues started rather abruptly. Does the warranty for my laptop cover any troubleshooting or replacement of any potentially faulty components?

Asked 2 years ago by RyanBright.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionMy car was stolen and I had the computer in the trunk on my way home from college. Is it covered?

Asked 2 years ago by Desktop.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionDoes the GeekSquad warranty period start after the manufacturer's warranty? For example, iBuyPower PCs come with a 1-year manufacturer warranty. If I buy the 3-year GeekSquad warranty, do I get 4 years of protection?

Asked 3 years ago by Bestbuyw.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Warranty starts the day of purchase.

  Answered 2 years ago by BrandonVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this warranty transferrable if computer is given or sold to someone else?

Asked 3 years ago by Anonymous.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer yes you have to call the 800 433 5778 number to geeksquad

  Answered 1 year ago by DREAPER

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy granddaughter’s PC was stolen. Is it possible to trace the PC and disable it from working? Thank you!

Asked 3 years ago by Lizzy1.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer No, sorry...

  Answered 2 years ago by Marky

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the difference between Total protection Plan & Geek Squad Protection

Asked 3 years ago by GIC131.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Total protection covers all items bought for up to 2 years as long as you have the service. Geek Squad only covers that 1 item you purchase it for.

  Answered 2 years ago by BrandonVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat does this insurance cover? My computer was fine and all of a sudden it won't start, will this be covered by the insurance or do i have to pay extra for the repair?

Asked 3 years ago by Jessa.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionMy new computer is randomly shutting down during game play several times a day daily. The fan has also become very noisy when running. How do I schedule for service? Last time we went to the store they told us that they do not service at the store.

Asked 3 years ago by Anonymous.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionWould this warranty help cover cleaning for the PC? I want to clean mine but I’m unsure how to approach it without damaging it.

Asked 3 years ago by TheOne.

• A:Answer I would call the Geek Squad directly with your question. I've not had to do that yet.

  Answered 3 years ago by SoSo

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionComputer is locked will not load

Asked 4 years ago by Anonymous.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionHow do I cancel a Geek Squad Protection plan so it doesn't automatically renew?

Asked 4 years ago by MonitorHelper.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer I wasn't aware it renewed. If I were you, I would call the Geek Squad for verification.

  Answered 3 years ago by SoSo

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy CyberPC is having issues with the GPU running hot. With it still being under protection will they replace the card for free? It is a AMD 5700XT

Asked 4 years ago by 0athy.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer For the best information I would call The Geek Squad asnd ask the question directly. I'm sure they would, but just to be safe.

  Answered 3 years ago by SoSo

  Helpful (0)Unhelpful (0)ReportAnswer this question