Questions & Answers

Q: QuestionDoes Geek Squad Protection cover accidental damage to my desktop?

• A:Answer Yes, Geek Squad Protection covers you for accidental damage to your desktop.

Q: QuestionWhat happens if my battery stops holding a charge?

• A:Answer Geek Squad Protection includes a one-time replacement for your original rechargeable battery if it fails to hold a charge.

Q: QuestionHow does Geek Squad Protection handle a hard drive failure?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Geek Squad Protection covers the cost of repair if your hard drive fails under normal use, however data recovery is not included.

Q: QuestionDoes Geek Squad Protection cover accidental damage?

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes, Geek Squad Protection covers you for accidental damage in addition to enhancing your manufacturer warranty.

Q: QuestionWill Geek Squad Protection fix my computer if it won't turn on due to a power surge?

• A:Answer Yes, Geek Squad Protection will repair your computer if it's damaged by a power surge, including those caused by lightning strikes.

Q: QuestionWhat happens if my hard drive fails during normal use?

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer If your hard drive fails through normal use, this Geek Squad Protection will cover the cost of repair.

Q: QuestionHow do I start a claim with Geek Squad Protection?

• A:Answer You can visit your local Best Buy store to start a claim or call Geek Squad at 1-800-433-5778.

Q: QuestionWhat happens if my hard drive fails during normal use?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer If your hard drive fails under normal usage conditions, Geek Squad Protection will cover the cost of repair, however this does not include data recovery.

Q: QuestionDoes this Geek Squad Protection plan cover accidental damage?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Yes, this Geek Squad Protection plan specifically covers accidental damage to your product.

Q: QuestionHow do I make a claim if something goes wrong with my covered product?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer You can visit your local Best Buy store to initiate a claim or contact Geek Squad at 1-800-433-5778 for any questions regarding your plan.

Q: QuestionAre there any costs for parts and labor with this Geek Squad Protection plan?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer No, Geek Squad Protection covers 100% of the parts and labor costs for covered repairs, ensuring no hidden fees for you.

Q: QuestionWhat does Geek Squad Protection cover if my computer won't turn on due to a power surge?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer If a power surge, including those caused by lightning strikes, damages your product, Geek Squad Protection will cover the repair costs.

Q: QuestionI bought a new Envy and had Geek Squad transfer all files from my old computer. When I got the new computer set up, the files with my documents and pictures were not transferred. I recycled my old computer at the store. Is it possible to get my files?

Asked 5 years ago by Notcomputersavvy.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Hi there. Thank you for reaching out about this! I'm sorry for the late response. If you haven't contacted your local Best Buy store already, please do so as soon as you can! Sometimes, we keep a temporary copy just in case something like this happens. Please call them or head in right away. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionDoes this protection cover any other PC's? As an example; a laptop I purchased at a different time.

Asked 5 years ago by Mac.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Hi there. Thanks for your question. At this time, a device covered by the Accidental Geek Squad Protection is only for the individual computer. We do have a membership plan called Total Tech Support that covers an unlimited amount of computers for other services and support. If you have any questions, we'd recommend connecting with your local Best Buy store. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionHello, I bought a Inspiron touch screen desktop in March 2021. With the 3yr geek squad protection thing. Will that help me now that my computer is glitching. When I woke it up from sleep mode it had the lines.

Asked 4 years ago by Selena211.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Yes absolutely, call the Geek Squad, they will definitely help!! I LOVE the Geek Squad

  Answered 4 years ago by DesktopVerified Purchase

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Q: Questioncan this be used to help uninstall a app that corrupted

Asked 5 years ago by Anonymous.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Hi there. Thanks for reaching out about this. We may be able to just help with that quickly in the store at your local Geek Squad. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy. We may also be able to do this remotely if you'd like. For help with that method, you can call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionHi, my computer screen is cracked. It still seems to work. Does my Geek Protection cover this?

Asked 4 years ago by Anonymous.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Your Geek Squad Protection will cover this if it hasn't expired

  Answered 4 years ago by butch31221Verified Purchase

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Q: QuestionCan I upgrade PC components and NOT void the warranty?

Asked 5 years ago by Mitch.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer I was told to just reinstall the regular components back onto the pc and remove the ones you had installed (upgraded parts) keep all original parts if you’re planning on returning in the future.

  Answered 5 years ago by JaviVerified Purchase

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Q: QuestionDoes this include virus protection

Asked 5 years ago by Nah.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Hi there. Thank you for your great question. At this time, we do not include virus protection with our Geek Squad Protection plans. However, we may offer a free 6 month virus protection at the purchase time with a computer. I hope this helps. Please let us know if you have any more questions.

  Answered 5 years ago by GeekSquadSupport

  
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