Questions & Answers

Q: QuestionIs this laptop "new" or "refurbished?"

Asked 8 years ago by TimM.

• A:Answer This is new.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionHow long is this deal on for?

Asked 8 years ago by Paul.

• A:Answer with BestBuy, you "best buy" it when you see it. It took me weeks to learn that. I'd find a machine I wanted at 11 pm and after midnight, it had increased significantly. AND if it became Clearance. it was even higher!

  Answered 8 years ago by CybillSheridanVerified Purchase

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Q: QuestionDoes it support Microsoft Word and excel?

Asked 8 years ago by Kirs.

• A:Answer Yes, this computer is compatible with that software.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionDoes the laptop comes with a laptop bag?

Asked 8 years ago by AD.

• A:Answer The laptop does not include a bag.

  Answered 8 years ago by CommunityAnswer

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Q: Questionram?

Asked 8 years ago by alex.

• A:Answer This has 8 GB of RAM.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionWhat software is pre-installed?

Asked 8 years ago by Chuck.

• A:Answer Windows 10

  Answered 8 years ago by SnacksVerified Purchase

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Q: QuestionIs this up-gradable to an SSD and how would I open this laptop to upgrade

Asked 8 years ago by Yed.

• A:Answer Yes. You will need to remove all of the screws from underneath the laptop, including those that are under the rubber foot pads. Then you will need to slide out the CD/DVD burner. Finally, you will need to use a small "crow bar" to remove the bottom casing from the frame surrounding the keyboard. Obviously, care should be taken not to damage the casing. If you have made it this far, then replacing the HDD with an SSD should be fairly easy/straightforward. Then reverse the steps to reassemble the computer. P.S. While you are at this, you may also want to consider adding another 8GB RAM chip.

  Answered 8 years ago by Dave

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Q: QuestionAm I understanding correctly that this unit does not come with any software such as Windows and Excel?

Asked 8 years ago by Tuffy.

• A:Answer It has the Windows 10 operating system, but Microsoft Office is not included.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionHow many SODIMM slots?

Asked 8 years ago by JessAOII.

• A:Answer There is 1 SODIMM slot.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionDoes this have a backllit keyboard?

Asked 8 years ago by Bobnj.

• A:Answer No, it does not

  Answered 8 years ago by Grinch

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Q: QuestionDoes it have a fan

Asked 2 years ago by Cool.

Q: QuestionCan I attach a separate monitor with a bigger screen while at home?

Asked 3 years ago by Virgo.

• A:Answer Hello. Thanks for your question. Yes, you can plug in a monitor that has the HDMI port to this HP laptop.

  Answered 3 years ago by HP Team

  
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Q: QuestionThe plastic around the screen separated when opening it and won't close. Hinge is broke. Popped out. Still have 2 months left on HP warranty. How to we address this?

Asked 5 years ago by ccmonc.

Q: QuestionWhere can I buy a replacement battery for this laptop?

Asked 5 years ago by Lilli.

Q: QuestionIs this model pen compatible

Asked 7 years ago by Fernieq1.

• A:Answer no, not touch screen

  Answered 7 years ago by AlexVerified Purchase

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Q: QuestionCould this run elgato game capture software smoothly? I have a hd60s.

Asked 8 years ago by Anonymous.

• A:Answer Hello, I see that you are interested in knowing if the HP 15.6 laptop will be able to run elgato game capture software smoothly. The answer is yes, the minimum system requirements for elgato game capture software are: Windows 10 (64-bit) • 2nd generation Intel Core i5 CPU (i5-2xxx or comparable), 2 Ghz or higher, before Turbo Boost • Sound card (if your laptop can play sound, then it meets this requirement) • 4GB Total Installed RAM (or higher) • Built-in USB 2.0 port.

  Answered 8 years ago by HP Team

  
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Q: QuestionWhere can I buy this laptop?

Asked 8 years ago by Joseph.

• A:Answer We bought this laptop ar the Sterling, VA store.

  Answered 8 years ago by twh42763Verified Purchase

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Q: QuestionCan I connect this Laptop to a Canon Pixma MG 2420 Printer using a USB cable?

Asked 8 years ago by Fran.

• A:Answer Yes you should be able to. Windows 10 will read the Pinter driver and install it. If not, load the driver from the cd with the printer or download the driver online.

  Answered 8 years ago by JamesVerified Purchase

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Q: QuestionWhat's the weight of this laptop?

Asked 8 years ago by Ank.

• A:Answer Hello, I see that you are interested in knowing how much the HP 15.6 laptop weighs. The HP 15.6 weighs 4.52 pounds. I hope that answered your question. Feel free to visit us again if you have any concerns. Thank you.

  Answered 8 years ago by HP Team

  
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