“I am trying to use this laptop with the hardware keyboard but it doesn't work for me. I must be doing something wrong. Why can't I use the hardware keyboard? The touchscreen seems to be okay but I don't want to use that. ???”
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There should be no issue using the keyboard. Please make sure it is not toggled off. If you continue having an issue I would reach out to your local Geek Squad or HP support for troubleshooting.
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