Questions & Answers

Q: QuestionHow much does it weigh?

Asked 8 years ago by msscience.

• A:Answer This item is 4.52 pounds.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionI would like to upgrade this laptop to a 1 TB SSD drive. how can I find a compatible drive.?

Asked 5 years ago by Larry.

• A:Answer samsung v-nand 860 evo sata. works fine in this hp laptop.

  Answered 5 years ago by snart

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Q: QuestionAnyone else have problems with the audio. I just bought this computer in April and there is a red x over the audio and I can not use the speakers. I've tried everything.

Asked 8 years ago by audio.

• A:Answer Have you tried updating the audio hardware driver? sometimes these audio parts may have been installed with outdtaed drivers.

  Answered 8 years ago by BestBuyyCustomerVerified Purchase

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Q: Questionshown as having a backlit keyboard in features why? was one of the features on which I just bought it just to be let down , should have gone to store rather than buy online

Asked 8 years ago by Anonymous.

Q: QuestionWant to use this laptop in Australia? But this would be 110v, what could be the best resolution?

Asked 8 years ago by Raghav.

• A:Answer move

  Answered 5 years ago by snart

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Q: QuestionHow many USB ports does it have

Asked 8 years ago by Nick.

• A:Answer This has 3 USB ports.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionWhere is the key to activate windows 10? It did not automatically activate when I tried and gives an error message. I did not see a 25 digit anywhere in the packaging or email to enter a new key to activate.

Asked 8 years ago by Key.

Q: QuestionCan you add more RAM to this specific model and if so, can you add up to 32 GB of RAM?

Asked 8 years ago by Kev188.

Q: QuestionHP - 15.6" Touch-Screen Laptop - Intel Core i7 - 12GB Memory - 1TB Hard Drivets 360?

Asked 8 years ago by Anonymous.

• A:Answer Yes, the laptop has a 1 TB harddrive and Intel Core i7.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionIs this computer good for photo editing - photoshop and Lightroom?

Asked 8 years ago by Stiletto.

Q: QuestionWhat will a 3 Year warranty cost for the • Model: 15-BS038DX • SKU: 5884828 We want to purchase 10 of these ... grant states 3 yr warranty.

Asked 8 years ago by Ginger.

• A:Answer $249 each computer. May be some special business deal though.

  Answered 8 years ago by Standard

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Q: QuestionIs the laptop is pre-loaded windows Or duplicate windows

Asked 8 years ago by Raghs.

• A:Answer Yes, Windows comes with this laptop.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionDo we get an International warranty for this laptop? I want to bring this to INDIA and use it..Do i get a warranty in INDIA

Asked 8 years ago by desu4159.

• A:Answer No

  Answered 8 years ago by KatyjcvdVerified Purchase

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Q: Questionwould you recommend this for a civil engineering student?

Asked 8 years ago by Anonymous.

• A:Answer Yes, this is a fast laptop with good hd and plenty of ram. Great price for a machine, Only thing it does not have is a ssd drive, but the cost / boot time it is worth it. I'm a mechanical engineer, and i bought this for an engineering student.

  Answered 8 years ago by mlmtxVerified Purchase

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Q: QuestionWhen I was in the store I was told the student discount applies to This computer, however I don't see it listed. Can you please confirm if it applies and if so how much?

Asked 8 years ago by Dawn.

Q: QuestionWill any analytics software like R etc work fine/okay on this ? or will it slow down the performance?

Asked 8 years ago by Sary.

• A:Answer I am running r, sql and tableau and it runs fine for me. This is my first time programming and I have nothing to compare this laptop to. But so far no complaints.

  Answered 8 years ago by KristineVerified Purchase

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Q: QuestionHello what voltage is this computer? I need 220 v

Asked 8 years ago by Virginia.

• A:Answer It will work in both 120 V and 220-240 V. By default it comes with 120 V. When you try this laptop in 220 V, make sure you have right power adapter. Hope this helps.

  Answered 8 years ago by ManoVerified Purchase

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Q: QuestionThe adapter is 100-240 v?

Asked 8 years ago by Quicho.

• A:Answer No, this unit uses 120V only.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionDoes this computer connect to 5Ghz wireless internet access

Asked 8 years ago by Dee1.