Questions & Answers

Q: QuestionMy camera has a stain in the sensor on the top right of the picture. I am attaching pictures with two different lenses. Is that covered? how do I start a claim?

Asked 3 years ago by Mmartin.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: Questionmy canon EOS R seems to have stains on the sensor. I can see few stains on the picture when I see them on my computer. is the cleaning covered in the yearly maintenance? Thanks

Asked 3 years ago by MMartin.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionHello I’m trying to buy protection for my canon rebel T8i Is the protection cover damage of the camera body and lenses that comes with it or just the camera?

Asked 4 years ago by Anna.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer If the lenses came with the camera as a bundle , then yes !

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  Answered 4 years ago by Canonm50

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Q: QuestionIs the Canon Lens-Best buy Geek Squad protection directly through Geek Squad or do they use Canon. The price of the protection plan seems to match the Canon protection plan?

Asked 4 years ago by HDOC.

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

Q: QuestionDoes the extended warranty take effect after the 1 year manufacturer warranty ? Or is this in addition to for the same year warranty? Thank you

Asked 5 years ago by OSUMOM.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer my understanding is that its after the mfg. warranty

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  Answered 5 years ago by SteveVerified Purchase

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Q: QuestionI have the 2 year warranty. I am missing the battery on my Sony camera. Do you need the battery to be accepted for the warranty?

Asked 5 years ago by Rich.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionI have 1year accidental protection plan on my Sony Alpha 6100 camera and I need to get it looked at. I am trying to schedule appt but the stores in my area are not available. Is there another way to have my product serviced?

Asked 5 years ago by Kamkazee.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Hi there. Thanks for reaching out to us about this. We might be able to work out a solution especially during this time. We'd like to hear more about what's going on to proceed. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.

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  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionWill a geek squad member needs able to familiarize my teenage daughter with her new camera at the local Best Buy?

Asked 5 years ago by AudreyRebel.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Thanks for your question! We do offer training and answering questions on specific devices. At this time, your local store may not be offering in-store Geek Squad consultations due to COVID-19. You can find information about your local store at www.bestbuy.com/storelocator.

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  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionWhy do you list this as $119 but when I add to my item it's $149?

Asked 5 years ago by confused92.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Hi there. Thanks for your question! It could be because it starts at $119 but goes up based on the size of product like a TV potentially. We'd be happy to help you out. Please give us a call at either 1-800-GEEK-SQUAD (1-800-433-5778) or 1-888-BEST-BUY (1-888-237-8289) so we can best help you.

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  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionWhy does this cost $119 on this page and $150 when I purchased my product?

Asked 5 years ago by confused92.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Thanks for your question! It is my understanding that the cost of protection can often vary between devices. For specific questions regarding your plan and cost, please call us at (800) GEEK-SQUAD or (800) 433-5778.

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  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionIf I break my wearable, have the 2 year accident protection, when you fix the device does my 2 year accident protection end at that point? If you cannot fix, and replace, will I have to re purchase a new 2 year warranty?

Asked 5 years ago by Julie.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer yes, you have to buy a whole new plan for the new device.

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  Answered 5 years ago by G356r6678

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Q: QuestionPurchased a Hisense 65H9F 4K TV separately. Best Buy delivery is not available within 250 miles of where I am stationed. I want accident protection plan in case our 3 year old somehow damages it. Would I be able to purchase this for it?

Asked 5 years ago by FLINTSTONE.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer .

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  Answered 5 years ago by Stefany

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Q: QuestionIs this warranty transferable if I sell my camera? And if so, what do I need to do to transfer this coverage?

Asked 5 years ago by Teresa.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Hi Teresa. Thanks for reaching out for this! We absolutely can transfer the protection plan if you sell the camera. You just need to contact us at (800) GEEK-SQUAD or (800) 433-5778 and we'll handle it for you.

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  Answered 5 years ago by GeekSquadSupport

  
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