Questions & Answers

Q: QuestionWhat kind of damage does this protection cover?

• A:Answer This protection covers accidental damage.

Q: QuestionWhat happens if the vacuum breaks down due to normal wear and tear?

• A:Answer AppleCare+ extends your technical support and repair coverage for iPad and Apple Pencil.

Q: QuestionDoes this protection plan enhance the manufacturer's warranty?

• A:Answer This Geek Squad Protection plan enhances your manufacturer warranty and covers you for accidental damage.

Q: QuestionHow long does this Geek Squad Protection last?

This question was asked about the related product: 5-Year Accidental Geek Squad Protection

• A:Answer This Geek Squad Protection lasts for 60 months.

Q: QuestionWill this protection plan cover power surges?

This question was asked about the related product: 5-Year Accidental Geek Squad Protection

• A:Answer Yes, this plan covers damages caused by power surges or fluctuations.

Q: QuestionDoes this protection plan cover accidental damage?

This question was asked about the related product: 5-Year Accidental Geek Squad Protection

• A:Answer Yes, this Geek Squad Protection covers accidental damage while handling the vacuum cleaner.

Q: QuestionAre there any out-of-pocket costs for repairs under this plan?

This question was asked about the related product: 5-Year Accidental Geek Squad Protection

• A:Answer No, there are no out-of-pocket costs for parts or labor for covered repairs and failures.

Q: QuestionCan I get the battery replaced if it does not hold charge?

This question was asked about the related product: 5-Year Accidental Geek Squad Protection

• A:Answer Yes, you can get a one-time replacement for the original non-disposable battery.

Q: QuestionCan I transfer the Geek Squad Protection to someone else?

This question was asked about the related product: 5-Year Accidental Geek Squad Protection

• A:Answer Yes, you can transfer your Geek Squad Protection to someone else without additional charges.

Q: QuestionWhat happens if the vacuum cleaner has a hardware failure?

This question was asked about the related product: 5-Year Accidental Geek Squad Protection

• A:Answer If there's a hardware failure, the product will be repaired or replaced.

Q: Questionhow do I register my product 5 year warranty

Asked 5 years ago by Warrantydyson.

This question was asked about the related product: 5-Year Accidental Geek Squad Protection

• A:Answer Thanks for your question. The product is registered with the Geek Squad Protection at time of purchase. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI purchased warranty for Dyson vacuum April 2020. My vacuum just stopped working. Called Dyson since its new and was replaced with different model. what happens with this Geek Squad I purchased for 3 yrs when something gos wrong with new one ?

Asked 5 years ago by Anna.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Hi Anna. Thanks for your great question! First, hopefully nothing goes wrong! But if something happened, we would look at replacement more than likely. In some cases, a repair is possible. I hope this helps out. If you have any specific questions, please let us know and we'd be happy to help out.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionWHEN DO THE THREE YEARS BEGIN?

Asked 6 years ago by Anonymous.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Thank you for writing to us! Geek Squad Protection typically begins the day of purchase, which offers additional coverage to any manufacturer warranty, and often extends beyond it depending on the term limits. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionMy First-generation Dyson Outsize quit working Got in touch with Dyson Part No. 970424-01 Replacement main body & cyclone for your Dyson vacuum cleaner OUT OF STOCK Will my Geek Squad plan replace my vacuum in store?

Asked 2 years ago by s.

This question was asked about the related product: 5-Year Accidental Geek Squad Protection

• A:Answer Yes they will I was very surprised when my Dyson broke I called Best Buy they replaced it no questions after almost 4 yrs

  Answered 2 years ago by Debbie07Verified Purchase

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Q: QuestionDo I have to have the box in order to have my cordless vacuum checked incase it needs to be replaced? I need the middle long bar (or tube not sure what it'scalled) it's loose from the part the where it gets adapted to the trash dispenser.

Asked 4 years ago by Brandon.

This question was asked about the related product: 5-Year Accidental Geek Squad Protection

• A:Answer You do not need a box.

  Answered 4 years ago by Bharat

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Q: QuestionIs the Brava mop covered by this?

Asked 5 years ago by Jo.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer I bought the extra warranty on both the Roomba vaccumn and the Braava mop. Yes..... Since I purchased thru Best Buy, I went for the ease with the protection

  Answered 4 years ago by MartiS

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Q: QuestionIf you replace the item, does the protection plan disappear although it supposed to be for 4 years?

Asked 2 months ago by oncereplaced.

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

Q: QuestionI need return my bobsweep orbi sweep and buy other so, how do with the insured ? I can used with the other produc?

Asked 3 months ago by Ilda.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionThis stops working each time I use it for only 5 minutes or so causing me to have to unplug it for hours- days, evetually it will start again but not well. It often will not suck anything up and/or spits things back out. How do I use my warranty?

Asked 6 months ago by Sharkbroken.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Call the geek squad toll free line. The tech support will assist o The phone. If not schedule appointment either at or or at home. Have had excellent results with geek squad.

  Answered 6 months ago by MaryC

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