Questions & Answers

Q: QuestionDoes Geek Squad Protection cover accidental damage?

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes, Geek Squad Protection enhances your manufacturer warranty and covers you for accidental damage.

  Read More

Q: QuestionWhat if my screen develops a shadow image?

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer If your screen has at least three pixels that are always the same color or a ghost image that won't go away, they will repair it to look like new.

  Read More

Q: QuestionWhat is covered under normal wear and tear?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Normal wear and tear coverage includes problems with internal parts, speakers, manufacturing defects, and issues caused by dust, internal heat, or humidity.

  Read More

Q: QuestionCan I transfer my Geek Squad Protection to someone else?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Yes, you can transfer your Geek Squad Protection when you sell or give the covered product to someone else, with no additional charges or restrictions.

  Read More

Q: QuestionWill I have to pay for parts and labor for covered repairs?

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer No, Geek Squad covers 100% of the costs of parts and labor for covered repairs, with no hidden fees.

  Read More

Q: QuestionWhat if my computer won't turn on due to a power surge?

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer This protection plan covers damages from power surges and fluctuations, including those caused by lightning strikes.

  Read More

Q: QuestionWhat happens if my hard drive fails?

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer If your hard drive fails through normal use, this protection plan will cover the cost of repair. However, it does not include data recovery.

  Read More

Q: QuestionIs a battery replacement included in this plan?

• A:Answer Yes, the plan includes a one-time replacement for your original rechargeable battery if it fails to hold a charge.

  Read More

Q: QuestionWhat happens if my battery fails to hold a charge?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer If your battery won't hold a charge, Geek Squad will replace it one time.

  Read More

Q: QuestionCan this Geek Squad Protection be transferred?

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes, you can transfer your Geek Squad Protection when you sell or give away your covered product. There are no additional charges or restrictions, and you can call 1-800-433-5778 to initiate the transfer.

  Read More

Q: QuestionWill Geek Squad Protection replace my battery if it no longer holds a charge?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes, Geek Squad Protection includes a one-time replacement for your original rechargeable battery if it fails to hold a charge.

  Read More

Q: QuestionWhat does Geek Squad Protection do if my screen has a shadow image?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer If your screen has at least three pixels that are always the same color or a ghost image that won't go away, Geek Squad will repair your screen.

  Read More

Q: QuestionDoes Geek Squad Protection cover damage from power surges?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Yes, Geek Squad Protection covers damages caused by power surges, including those caused by lightning strikes.

  Read More

Q: QuestionWill I have to pay for parts and labor for covered repairs?

• A:Answer No, Geek Squad covers 100% of the costs for parts and labor for covered repairs.

  Read More

Q: QuestionHow do I start a claim with Geek Squad Protection?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer You can start a claim by visiting your local Best Buy store or by calling Geek Squad at 1-800-433-5778.

  Read More

Q: QuestionWhat happens to my Geek Squad Protection if I sell or give away my laptop?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Geek Squad Protection is transferable with no additional charges or restrictions. You can call 1-800-433-5778 to transfer the protection plan.

  Read More

Q: QuestionDoes Geek Squad Protection cover damage from power surges?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes, if a power surge, including those caused by lightning strikes, damages your product, Geek Squad Protection will cover it.

  Read More

Q: QuestionWhat does Geek Squad Protection cover?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Geek Squad Protection enhances your manufacturer warranty and covers you for accidental damage.

  Read More

Q: QuestionDoes Geek Squad Protection cover a battery that no longer holds a charge?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Yes, the protection plan includes a one-time replacement for your original rechargeable battery if it fails to hold a charge.

  Read More