Questions & Answers

Q: QuestionHow long does the protection plan last?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer The protection plan provides coverage for a duration of 48 months.

Q: QuestionWhat kind of accidental damage is covered?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer This protection plan covers you for accidental damage.

Q: QuestionWhat kind of accidental damage is covered?

• A:Answer This protection plan covers you for accidental damage.

Q: QuestionCan I use this protection plan for any digital camcorder?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer This protection plan is for digital camcorders.

Q: QuestionWhat type of damage does this protection cover?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer This protection covers accidental damage.

Q: QuestionHow long does the protection plan last?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer The protection plan has a term length of 48 months.

Q: QuestionWhat kind of damage does the protection cover?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer This protection plan covers you for accidental damage.

Q: QuestionHow long does the protection plan last?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer The protection plan provides coverage for a duration of 48 months.

Q: QuestionWhat kind of damage does this protection cover?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer This protection covers accidental damage.

Q: QuestionWhat kind of damage is covered by this plan?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer This plan covers accidental damage.

Q: QuestionWhat if the screen develops bad pixels or a shadow image?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer If your screen has at least three pixels that are always the same color or a ghost image that won't go away, they will correct it.

Q: QuestionWhat happens if my camcorder is damaged due to a power surge?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer The plan covers power surge damage, including surges caused by lightning strikes.

Q: QuestionWhat is covered if there's a failure from normal wear and tear?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer If there's a failure from normal wear and tear, such as a problem with an internal part or how the camcorder was manufactured, or caused by dust, internal heat or humidity, it will be repaired.

Q: QuestionDoes this plan cover accidental damage?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Yes, this plan covers accidental damage to your product while handling it.

Q: QuestionWhat happens if the battery fails to hold a charge?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer You will receive a one-time replacement for your original non-disposable battery if it fails to hold a charge.

Q: QuestionIs the Geek Squad Protection transferable?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Yes, you can transfer your Geek Squad Protection when you sell or give the covered product to someone else, with no additional charges or restrictions. Call 1-800-433-5778 to transfer.

Q: QuestionHow do I start a claim if something goes wrong with the camcorder?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer You can visit your local Best Buy store to start a claim or call 1-800-433-5778.

Q: QuestionI recently purchased a GoPro Hero 8. If I add the 2 year Geek protection plan, what all does that cover? Broken or cracked screens? Battery malfunctions? Thank you!

Asked 4 years ago by KFGoPro.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer broken cracked screen with normal use is covered. a one time battery replacement is covered

  Answered 4 years ago by NewUserVerified Purchase

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Q: QuestionIf I purchase a protection plan, would I need to go to best buy myself incase there is any malfunction or damage. Or can another person go in my place with the information on the item.

Asked 5 years ago by Juan.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Hi Juan. Thank you for your question! We're not sure which product you're referring to for this. If it were a laptop or desktop, you would need to take it into your local Best Buy's Geek Squad to get started. If this was a TV or an appliance, we would absolutely come out there to service in the home. I hope this helps. If you still have questions, please let us know!

  Answered 5 years ago by GeekSquadSupport

  
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