“During quarantine, how do we get the unworking product exchanged? (bought 2 year replacement Nov. 2018)”

1-3 of 3 Answers

• Called the store, did a curbside drop off. They shipped the new to the house.

  Answered by MzLibraLv 5 years ago

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• If the product has a REPLACEMENT plan, yes you take it to the store you will get the same product or an equivalent. You can also opt for store credit of the same amount of money you paid for it. There are other products that are not replaceable at the store e.g TVs, Computers and such. call the store before you make the drive there.

  Answered by mzeemzima 6 years ago

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• Thanks for your question! We have processes in place to assist with your Geek Squad Protection. To get started, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  Answered by GeekSquadSupport 6 years ago

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