Questions & Answers
Q: QuestionHi we recently purchased a 65 inch LG tv. Our toddler hit the tv with a broom and I don’t know if it’s crack or it’s the pixels but can this be fix by geek squad or should I be looking into the warranty if it can be replace ?
Asked by Leslie.
- A:Answer They will fix or replace, call them and they can help. Protection plan covers even mishaps
Answered by Cecilb
Q: QuestionDoes geek squad protection cover puppy chewing cord on a laptop
Asked by Baddog.
This question was asked about the related product: 5-Year Standard Geek Squad Protection
- A:Answer Thanks for asking your question! Pups can be mischievous, so I can understand your position here. While Geek Squad Protection plans on laptops cover damage from pixel burn in and power surge repair, your cord being chewed through is not covered. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
Answered by GeekSquadSupport

Q: QuestionCan you download the verizon fios TV app with a samsung tv?
Asked by jd44.
This question was asked about the related product: 2-Year Standard Geek Squad Protection
- A:Answer We appreciate you stopping in with your question. Many of our customers enjoy using apps on their televisions, and it sounds like you are no different! It looks like that app may be limited to specific devices, so I'd suggest reaching out to Verizon or Samsung, just to be sure. Links to their contact information are below. https://www.samsung.com/us/support/ https://fios.verizon.com/contact-us.html
Answered by GeekSquadSupport

Q: QuestionDoes geek squad cover accidental damage from candle being too close to the TV ?
Asked by Dclm.
This question was asked about the related product: 5-Year Standard Geek Squad Protection
- A:Answer While Geek Squad Protection for televisions would cover things such as malfunctioning internal components and dead pixels from the result of normal use, it wouldn’t cover accidental damage from handling. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
Answered by GeekSquadSupport

Q: Questionifif the cockroaches damage it, the insurance covers?
Asked by Davids.
This question was asked about the related product: 5-Year Standard Geek Squad Protection
- A:Answer I WOULDNT BE SURE BUT I DINT THINK SO SINCE THAT WOULDNT BE THE COMPANIES FAULT
Answered by SAMSUNGTV
Q: QuestionI bought my kids TV's in Dec 2015 (2) 43" sharp Roku TV's the sales rep offered the 5yr warranty plan for each TV first I said no! but he said it would cover accidental damage so I accepted 5yr.warranty/protection plan now they say it's not cover why?
Asked by Mike.
This question was asked about the related product: 5-Year Standard Geek Squad Protection
- A:Answer Thank you for taking the time to give your review. We’re fans of binge watching our favorite shows so we certainly understand wanting to get your TV fully operational again. While Geek Squad Protection for televisions would cover things such as malfunctioning internal components and dead pixels from the result of normal use, it wouldn’t cover accidental damage from handling. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
Answered by GeekSquadSupport

Q: QuestionI realized my 2 year warranty expired a month ago. Are we able to purchase a second one to extend it?
Asked by April.
This question was asked about the related product: 2-Year Standard Geek Squad Protection
- A:Answer You may contact Best buy representative to get help with your warranty inquiry. You may also complete the e-mail form at the contact page.
Answered by CommunityAnswer
Q: QuestionIs Burn in covered under the Geek Squad Protection for Oled TV's?
Asked by Carlrhxphn.
This question was asked about the related product: 5-Year Standard Geek Squad Protection
- A:Answer Yes. If you bought the policy in either 2019 and 2020 (I didn't check the previous years), the policy explicitly lists "screen image burn-in" under section 5 "What is covered", sub-section 5.1 "Hardware service".
Answered by EdWarranty
Q: QuestionIf I sell my TV, will the warranty transfer to the new owner?
Asked by jpainter.
This question was asked about the related product: 5-Year Standard Geek Squad Protection
- A:Answer Hi there. Thanks for your great question! As the current owner, you would need to call in to (800) GEEK-SQUAD or (800) 433-5778 so we can move it over to the new owner. You would need some of their personal information to place it under. Once you're ready to start that, please give us a call.
Answered by GeekSquadSupport

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