“Three years ago we bought a SONY TV. The TV was damaged in July due to power surge and could not be repaired. In September we were offered a new TV. We’re being asked to pay for installation. Why? This is covered by our 5 year warranty (both old and new)!”
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This is a link to the TV warranty plan https://www.bestbuy.com/site/geek-squad-protection/tv-home-theater-protection-plans/pcmcat280100050012.c?id=pcmcat280100050012 Reinstallation and recalibration. We'll reinstall your repaired TV if we originally delivered or installed it. We'll also recalibrate your repaired TV if you purchased TV calibration with your Plan.Geek Squad Disclaimer 4: See Geek Squad disclaimer section4 Unless you are asking them to do something in addition to what you had set up....
Sorry, there was a problem. Please try again later.I bought a Sony TV in 2017. I paid for the installation and paid for a 5 year extended warranty. The TV suddenly stopped working in May. (black screen, wouldn't turn on). Once it was determined by repairman that it was not repairable, the Geek Squad was really good about getting me a replacement. My receipt showed that I had paid for the installation so they did not charge me an installation fee for the new TV.
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