“Remote to Sony Sound Bar not working, the batteries have been changed and still not responding. What options do I have?”

1-4 of 4 Answers

• Hi Shea. Thanks for reaching out about this and sorry for the slow response! For something like this, if you have Geek Squad Protection on that Sony sound bar, we can get you a replacement remote. If you don't, I'd still recommend connecting with your local Best Buy and we'll see what we can do to get you up and running, either with a replacement or fixing your current one. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered by GeekSquadSupport 5 years ago

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• Call store clerk to get answers concerning the problem

  Answered by JohnnyT 1 year ago

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• Make sure you are pairing correctly.

  Answered by ViviDelCastillo 3 years ago

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• If you've got the batteries in correctly, then just return it...the instruction manual is so cryptic you'll never solve the problem reading it, and Geek Squad support will treat you like an idiot for even asking.

  Answered by Fuggiddabbouddit 4 years ago

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