A:AnswerWe appreciate that you took the initiative to share this with us. We want you to be fully covered, and it sounds like you need assistance right away. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerThank you for reaching out! Protecting a new TV, and your wallet, from costly repairs is always a great idea. Typically, the Geek Squad Protection Plan is purchased with a new TV, but it is not included in the purchase of the TV itself. We apologize if this isn't what was explained to you. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
A:AnswerWe hate it when a remote control isn’t working correctly and would love to speak about what may be possible. Depending on your plan and what is happening with your remote, there could indeed be options available to help. Please review the full terms and conditions for your plan online at www.geeksquad.com/termsconditions. Alternatively, give us a call at (800) GEEK-SQUAD or (800) 433-5778 to speak to one of our Agents in greater detail.
A:AnswerWhen there is a glitch, doing business at Best Buy is very painful, frustrating, and time consuming. If you are persistent, Best Buy will eventually take care of it but it will cost you time, hassle, bureaucracy, and frustration.
A:AnswerWe have had trouble as well. Our sound bar and cable do not work with the new TV remote. We have had the Geek squad out twice with no luck. We gave up and commit to using multiple remotes!
A:AnswerYour Geek Squad Protection is active concurrently with the manufacturer's warranty, but also offers points of coverage not provided by the manufacturer. The full terms and conditions for your Geek Squad Protection plan can be reviewed any time at www.geeksquad.com/termsconditions.
A:AnswerGenerally speaking, your Geek Squad Protection plan should provide the same coverage as your manufacturer's warranty. Since the coverage for unresponsive pixels in your screen may vary between manufacturers, we recommend consulting your LG warranty. You can find more information in the full terms and conditions for your Geek Squad Protection which can be reviewed any time at www.geeksquad.com/termsconditions.
A:AnswerWe know how important amazing car audio is and we're sorry to hear that this may have happened to you! This does sound like something that could be covered by your Geek Squad Protection (GSP). However, the exact details of this can vary. We would love to get more details to see how we can assist. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerGeek Squad Protection Plans cannot be transferred between televisions, but you may be able to return your current plan for its prorated value and use that money towards a new plan on the new television.
A:AnswerWe appreciate that you took the initiative to share this with us. You can view your plan online, and there is no need to register. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
A:AnswerThanks for reaching out to us! We know your TV is important to you, so it's discouraging to hear that a line has developed on the screen. However, we're glad you came to us for help. If the TV is 51" or larger, please call (800) GEEK-SQUAD or (800) 433-5778 to schedule for a Geek Squad Agent to come out to your home for a diagnostic under your Geek Squad Protection. If the TV is under 51", you can visit us online at www.geeksquad.com/schedule to schedule a time to bring your TV in to your local store for it to be shipped out for repairs.
A:AnswerIt looks like the Geek Squad Protection Plan you purchased is a standard plan that does not cover accidental damage, so a cracked screen would not be covered, based on where you posted this message. You can set up a time to visit us to determine for sure at www.geeksquad.com/schedule.
A:AnswerOur Geek Squad Protection Plans for televisions don't cover accidental handling (cracks) but we may still be able to help! I recommend giving us a call at (800) GEEK-SQUAD or (800) 433-5778 so that we can look into any possible repair options for your Insignia TV!
A:AnswerThank you for visiting us here with your question. Geek Squad Protection plans do not typically cover accidental damage for a TV. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. I would recommend contacting the Geek Squad at (800) GEEK-SQUAD or (800) 433-5778 so we can help you look in to what options we may have available to assist you.
