Questions & Answers

Q: QuestionI bought a tv from Walmart can I get a Best Buy protection plan instead of the wal mart protection plan

Asked 5 years ago by Anonymous.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer No I don't think so however call walmart it's possible they may offer you one

  Answered 4 years ago by Will

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Q: QuestionHi I have a tv that fell and the picture looks like it’s cracked but not the actual screen just the LED screen within the tv is cracked,I made an appointment but I’m curious if you guys fix a tv with that kind of damage and how much ?

Asked 5 years ago by Marvin.

• A:Answer Hi Marvin. Thanks for your question. I'm sorry to hear about your TV! It sounds like the LED panel inside is damaged underneath the glass. Most of the time, the repair can be quite costly depending on the age of the TV. The agent who is coming out would be able to tell you if it's worthwhile or not.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionCan you fix broken led screen ?

Asked 5 years ago by Marvin.

• A:Answer Yes

  Answered 5 years ago by Dimaster14

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Q: QuestionSir i am from canada i want to buy Apple Watch Series 3 and i want to send it to india then what is manufacturing warranty for one year does its apple warrenty ??

Asked 5 years ago by Sanju.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Hi Sanju. Thank you for your great question! When purchasing an Apple Watch, you have the option to purchase AppleCare or just leave it with the manufacturer warranty. Based on Apple's website, it seems that you can get repair services in India. But to be positive, you may want to get in contact with them directly.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionBought 32” TV for my granddaughter for Christmas 2019. It accidentally fell over and now the screen is broken. Can it be fixed. Have 2 year warranty

Asked 5 years ago by Lizzie.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Hi Lizzie. Thank you for your question! I'm sorry to hear about your TV! Currently, our Geek Squad Protection plans cover more-so the internals of the unit and not damage. The full terms and conditions for your specific plan can be reviewed any time at www.geeksquad.com/termsconditions.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionHow do I find out exactly what is covered? Got no paperwork.

Asked 5 years ago by Deedee.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Well no paper means no coverage.

  Answered 3 years ago by Junepurchases

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Q: QuestionDoes 5 yr Greek squad general warranty cover ADH on LED 32" sharp Roku tv?

Asked 5 years ago by Anonymous.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi there. Thank you for your question! Currently, the protection does not cover physical damage but more-so the internals of the TV. The full terms and conditions for your specific plan can be reviewed any time at www.geeksquad.com/termsconditions.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionDoes the general 5 yr Greek squad warranty cover ADH?

Asked 5 years ago by 3boyshere.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer I’m not sure so ask. I’m guess not.

  Answered 5 years ago by PAMSVerified Purchase

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Q: Questionhi I bought a 55 in lg oled tv could not be repaired a was given credit It was installed buy best buy I upgraded for a larger lg 65 oled will they install on new mount

Asked 5 years ago by paladino.

• A:Answer Thanks for your question. We should be able to install and mount your new TV for you. For help with scheduling, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionJust bought a tv right around Christmas. Picked it up Dec 26, 2019. TV was accidentally dropped and screen broke. So my question is, will my 2 year protection plan cover that?

Asked 5 years ago by Ant.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Yes

  Answered 5 years ago by BoogieVerified Purchase

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Q: QuestionHow do I cancel the Geek Squad protection for one of my Sony TVs. Thank you

Asked 5 years ago by Salesian82.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionDoes delivery and protection plan include T V open box and placement on stand ?

Asked 5 years ago by BigAl.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer I think so.

  Answered 4 years ago by TVforKellie

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Q: QuestionI have LG OLED TV that I purchased from BestBuy WITHOUT a warranty and it stopped working. After some pursuing with LG they have agreed to ship a NEW one and take away the old one. My question is that with the NEW one that I get -- can I get a protection.

Asked 5 years ago by RogerV.

• A:Answer Yes

  Answered 5 years ago by Dimaster14

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Q: QuestionI got a computer in late Nov for a gift and got a 1yr protection plan , can I go back and add a second yr today to that

Asked 5 years ago by Bama.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer We should be able to assist with that so long as the item is still within the return period. For full details on our Return & Exchange Promise, please visit us online at www.bestbuy.com/return.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI bought two identical TV's but only one has the protection plan. How I know which TV is cover under the protection plan. Do I need to register the one need the protection? I so, Where I need to do the registration? Thanks,

Asked 5 years ago by Hector.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Most electronic devices come with a registration card with the instruction packet however you can also register online. Just find the model number and serial number and you should be good to go. Whichever one you register will be the one with the coverage

  Answered 4 years ago by JW1971Verified Purchase

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Q: QuestionI bought a Nintendo switch in June 2017 and now that Switch will no longer charge. I had the 2 year plan. Is there anything that can be done to cover my product since its been over 2 years?

Asked 5 years ago by Sherri.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Sorry to hear about your Nintendo Switch. We may be able to point you in the right direction to getting the issue resolved. For support with this, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionTo get a Geek Squad protection plan does the product have to be bought through Best Buy or can I buy a product through say Amazon?

Asked 5 years ago by CathyO.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Do yourself a favor and don't bother, GeekSquad warranty protection sucks. They will try to wiggle out of warranty support with BS claims any way they can. I have a 4 month old TV that they, and Sony, will not honor.

  Answered 5 years ago by MikeFromBaltimore

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Q: QuestionDoes geek squad offer warranty on new devices purchased from other retailers.

Asked 5 years ago by Kyle.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer The specific Geek Squad Protection plans are tied directly to the product and must be bought from Best Buy. However, we do offer Total Tech Support which supports a variety of tech regardless of where it is bought. You can learn more about our Total Tech Support program at https://www.bestbuy.com/totaltechsupport.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionWould this cover if the power cable is broken ?

Asked 5 years ago by Fernanda.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.

  Answered 5 years ago by GeekSquadSupport

  
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