Questions & Answers

Q: QuestionCan you download the verizon fios TV app with a samsung tv?

Asked 6 years ago by jd44.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer We appreciate you stopping in with your question. Many of our customers enjoy using apps on their televisions, and it sounds like you are no different! It looks like that app may be limited to specific devices, so I'd suggest reaching out to Verizon or Samsung, just to be sure. Links to their contact information are below. https://www.samsung.com/us/support/ https://fios.verizon.com/contact-us.html

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionDoes geek squad cover accidental damage from candle being too close to the TV ?

Asked 7 years ago by Dclm.

• A:Answer While Geek Squad Protection for televisions would cover things such as malfunctioning internal components and dead pixels from the result of normal use, it wouldn’t cover accidental damage from handling. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.

  Answered 7 years ago by GeekSquadSupport

  
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Q: Questionifif the cockroaches damage it, the insurance covers?

Asked 5 years ago by Davids.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer I WOULDNT BE SURE BUT I DINT THINK SO SINCE THAT WOULDNT BE THE COMPANIES FAULT

  Answered 5 years ago by SAMSUNGTV

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Q: QuestionI bought my kids TV's in Dec 2015 (2) 43" sharp Roku TV's the sales rep offered the 5yr warranty plan for each TV first I said no! but he said it would cover accidental damage so I accepted 5yr.warranty/protection plan now they say it's not cover why?

Asked 7 years ago by Mike.

• A:Answer Thank you for taking the time to give your review. We’re fans of binge watching our favorite shows so we certainly understand wanting to get your TV fully operational again. While Geek Squad Protection for televisions would cover things such as malfunctioning internal components and dead pixels from the result of normal use, it wouldn’t cover accidental damage from handling. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.

  Answered 7 years ago by GeekSquadSupport

  
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Q: QuestionI realized my 2 year warranty expired a month ago. Are we able to purchase a second one to extend it?

Asked 8 years ago by April.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer You may contact Best buy representative to get help with your warranty inquiry. You may also complete the e-mail form at the contact page.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionIs Burn in covered under the Geek Squad Protection for Oled TV's?

Asked 6 years ago by Carlrhxphn.

• A:Answer Yes. If you bought the policy in either 2019 and 2020 (I didn't check the previous years), the policy explicitly lists "screen image burn-in" under section 5 "What is covered", sub-section 5.1 "Hardware service".

  Answered 5 years ago by EdWarranty

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Q: QuestionIf I sell my TV, will the warranty transfer to the new owner?

Asked 5 years ago by jpainter.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi there. Thanks for your great question! As the current owner, you would need to call in to (800) GEEK-SQUAD or (800) 433-5778 so we can move it over to the new owner. You would need some of their personal information to place it under. Once you're ready to start that, please give us a call.

  Answered 5 years ago by GeekSquadSupport

  
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