A:AnswerHi there. Thanks for your great question! The plan starts the day of the purchase. The reason it does is because it covers much more than the manufacturer warranties. It fills in the gaps so to speak. For example, the manufacturer wouldn't cover a damaged laptop that was dropped. Our plan would. The manufacturer may have more specific guidelines on what is covered and what is not and ours may be easier to work with. We'd be happy to answer any further questions if you have any. Please reach out to us at (800) GEEK-SQUAD or (800) 433-5778 for any more concerns.
A:AnswerHi Donn. Thanks for your question. If you've got the Geek Squad Protect and Support Plus plan on a device, that will cover hardware and most software work. If you have any questions on specific services that you need, feel free to reach out to your local Best Buy's Geek Squad to verify. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi Crissy. Thank you for your question! Currently, antivirus is not included within our Geek Squad protection plans with the exception of our Total Tech Support program. The full terms and conditions for your specific plan can be reviewed any time at www.geeksquad.com/termsconditions. If you have any further questions, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi Ash, the full terms and conditions for the plans we offer can be reviewed any time at www.geeksquad.com/termsconditions. For questions and assistance with your exact Geek Squad plan please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerWe may be able to assist with getting your Surface working, but we’d want to check the computer out first to be sure. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerWith Accidental Damage from Handling, the damage should be covered. You shouldn't need the original packaging, but your receipt and/or Geek Squad Protection Plan ID number would be helpful to take along to the store. Please visit us online at www.geeksquad.com/schedule to make a reservation to speak with an Agent at the store about this.
A:AnswerThanks for your question and for posting! If you are looking in purchasing a contract and scheduling an appointment, you can have this taken care of in your local store. They should be able to help with both aspects of this and get everything arranged for you to have your computer tuned-up.
A:AnswerI bought my son a ipad mini about 5 years ago. So it was the first version of the ipad mini and it's not compatible with all apple apps. I bought my son a jimu robot for Christmas and the ipad mini wouldn't let me down load the app. So I had to up grade his ipad up to the ipad mini 2. Which I purchased used form bestbuy, now everything is fine. Using ISO 12.11 on the ipad mini 2.
A:AnswerWhenever I have a problem I always take it into the nearest Best Buy. They have one of the best return policies and their staff is knowledgeable and very helpful. Always I mean always get the warranty with Best Buy. They honor it with no questions
A:AnswerHi Tyler – Your Geek Squad Protection Plan does cover normal wear and tear. The specifics on how the plan will be fulfilled, be it repair, replacement, or a new part, will vary depending on the product. Please call us at 1-800-GEEKSQUAD (1-800-433-5778) to set up a reservation to visit your local Geek Squad and discuss your options.
A:AnswerI purchased a laptop for my daughter who is going off to college. I am comforted knowing that she will be able to utilize the Geek Squad near her school as well as when she is home on break.
