Questions & Answers

Q: QuestionIf I install the dishwasher myself or have a professional other than Best Buy install does that impact my warranty

Asked 1 year ago by Anonymous.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Most manufactures give an automatic one-year warranty but after that one year you can purchase warranty protection of your choice. Best Buy in my experience has ALWAYS stood behind any protection plan they offer 100%.

  Answered 9 months ago by DennisZ

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Q: QuestionSo does this actually have a water softener?

Asked 1 year ago by Spaticus.

This question was asked about the related product: 3-Year Standard Geek Squad Protection

• A:Answer Yes

  Answered 1 year ago by MayraC

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Q: QuestionI purchased an LG Range back in 2021 and the clock on the control panel isn't working correctly. Would this be covered under the warranty. Is this something you can help me with or Who should I call?

Asked 1 year ago by Grandma.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Yes. Call Geek squad.

  Answered 9 months ago by Caliguy809

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Q: Questioncan you exchange your oven if it broke after a year with this plan?

Asked 1 year ago by manofGOD.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer It's a repair warranty, so no.

  Answered 9 months ago by Caliguy809

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Q: QuestionIs the 5 year Geek Squad coverage on this microwave transferrable to the new owners of our house? We're selling our home and this microwave stays. Please let me know.

Asked 2 years ago by PegS.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer I just read that is is transferable. Check it out

  Answered 2 years ago by Anonymous

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Q: QuestionThe oven door on my range stove top locked. It’s an LG model. How do I unlock it?

Asked 2 years ago by Angie.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer If I were you , I would look up the exact model of your stove. Type it into YouTube and they usually have really good tutorials on home equipment.Half the time , your home equipment can do ten times what you thought it could do. Specifically asked the question how to unlock my stove , but use the model number.

  Answered 11 months ago by CJALEXANDER

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Q: QuestionHi - Am I able to buy a new warranty before the current warranty expires

Asked 3 years ago by Debbs324.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Yes

  Answered 3 years ago by Angelm

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Q: QuestionI buy a Samsung - 6.0 cu. ft. Front Control Slide-In Gas Range with Convection & Wi-Fi, Fingerprint Resistant - Stainless and pay for 5-year G Squad guarantee on 2020. The front area of stainless steel is peeling. This defect is covered by the guarantee?

Asked 3 years ago by Enrique.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer It certain;y should be unless it's stated in the warranty that it's not or if they determine someone used something caustic like acetone on the surface.

  Answered 3 years ago by smartjaw

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Q: QuestionWhy can't I get the 5 yr Geek plan on appliances on my Total Tech acct? I either have to pay extra for installation of dishwasher with 5 yr or go thru total tech get free delivery/installation but only 2 yr protection.

Asked 3 years ago by esaba.

• A:Answer I wish I knew why they don't offer it like that, but I compare extended warranty periods from L*wes and H8me Depot and appliance lifetimes (usually 3 years), and find that 5 years is practical. I didn't see the need for a Total Tech/GS membership, so we purchased the 5 year extended warranties on our appliances instead of the recurring monthly membership.

  Answered 3 years ago by smartjaw

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Q: QuestionMy 2 year old Samsung washer is rusting on the inside, is that covered under my warranty?

Asked 4 years ago by Dave.

• A:Answer Yes

  Answered 3 years ago by greatphoneVerified Purchase

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Q: QuestionI purchased a 5-year standard Geek Squad Protection plan for my Kitchen-Aid dishwasher. Will I receive a written plan? What telephone number do I call to request a repair if ever needed?

Asked 4 years ago by AnntDotes.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer 1800 GEEKSQUAD

  Answered 3 years ago by MahimI

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Q: Questionthe second refrigerator repair under warranty was stalled until warranty ran out, and the same failure occurred for the third time- do I have any recourse?

Asked 4 years ago by madatgeeksquad.

This question was asked about the related product: 3-Year Standard Geek Squad Protection

• A:Answer Probably not, but you could try file a complaint with the Better Business Bureau.

  Answered 4 years ago by UnhappyWBestBuy

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Q: Questionwhat can i expect from purchasing 4 year geek squad protection for my sound bar?

Asked 4 years ago by Anonymous.

• A:Answer Professional staff are extremely knowledgeable. They showed me how to do some things on my computer and even let me take notes.

  Answered 2 years ago by KarenH

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Q: QuestionHi, I bought the 5 years plan for a samsung gas range stove. 2 days ago, the oven is not working. Is this cover under this plan?

Asked 4 years ago by Eli3Toribio.

• A:Answer It’s covered by both Best Buy but also by Manufacturer. Your installer should have checked it out before having you sign off on appliance

  Answered 3 years ago by MsDanie69Verified Purchase

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Q: QuestionNo lemon policy after 3 failed attempts to repair - if exact same model is not available to replace what is the protocol ? Will I be offered reimbursement to purchase new model foregoing extra cost on my end for price difference ?

Asked 4 years ago by Mitch.

This question was asked about the related product: 3-Year Standard Geek Squad Protection

• A:Answer In my experience they will comp you the price of the old model towards the cost of a new or similar model, your choice.

  Answered 2 years ago by LoveLG

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Q: QuestionPurchased the 5 year plan with two Kitchenaide dishwashers in 2019. Suddenly the door on one is out of alignment. Will this cover it?

Asked 4 years ago by DianeFromWI.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer It should cover it as long as it wasn’t done on purpose and it’s just a manufactures defect

  Answered 4 years ago by ChrisVerified Purchase

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Q: QuestionI already bought 3 yrs warranty for my GE electric range. Does the warranty kicks in after the manufacturer warranty expires? And what is the email or phone number to contact if I ever need a repair? Thanks!

Asked 5 years ago by Echeng.

This question was asked about the related product: 3-Year Standard Geek Squad Protection

• A:Answer Yes, waste of money.

  Answered 2 years ago by ClearProtection

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Q: QuestionI’m ordering a Hallman Italian made dual range that has to be calibrated. Does the Geek Squad do that with the Tech Support Package? Thanks

Asked 5 years ago by Sheezawolf.

This question was asked about the related product: 3-Year Standard Geek Squad Protection

• A:Answer Yes

  Answered 3 years ago by greatphone

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Q: QuestionHi, Question on my glass top electric rage notice a chip on one of my bunner and I'm concerned that it will start crack on the glass, I'm trying to to find out will that be cover on the plan. Thank you

Asked 5 years ago by Carlos.

This question was asked about the related product: 3-Year Standard Geek Squad Protection

• A:Answer Look first to the manufacturer's warrantee for the glass top. It will definitely need to be replaced unless you do not intend to ever use that particular burner. These glass tops are tough, but not indestructible. Check out the Geek squad directly for current advice on what your plan covers.

  Answered 5 years ago by Leisure64

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