Anyone else have game table authorization failed message? How do I fix this? Just received today! null

Question

Venomtc81 · Accepted Answer

I was getting the error message also.. It takes a while for the table to update so until it update you will continue to get that message.. Try the steps in the image below, if images not showing or working.. On youtube it's a guy that shows you how to troubleshoot the Infinity Table.. Hope this helps some people

Answered by Venomtc81 3 years ago

Verified Purchase

InfinitiXX1 · Answer

It won’t connect to the Internet

Answer

This our 3rd table. We put them in vacation rentals and I’ve never had this problem before. But this table will not give me the option to connect to the internet. Now I’m at the reboot screen and it won’t let me select factory reset. So frustrating!

Answered by Anonymous 2 years ago

Answer

Whomever attached those pictures, thank you for saving kids Xmas. Had same problem and followed those instructions exactly and it worked.  Thank you so much

DooD · Answer

I had this issue. It's caused by the table not being connected to the internet. The problem for me was that out of the box it didn't even ask to connect to a wifi network, it just went to this auth failed screen.

The answer on here was super helpful. The images showing the instructions were very small and I could only blow them up on my computer, not on the BBY app on my phone.

Ultimately they tell you to factory reset by holding the power button and Volume + button at the same time. Keep holding... keep holding, then you get to a boot screen. You have two options... Reboot, or factory reset/data wipe. Choose factory reset.

After wiping the unit and rebooting it works fine now.

Answer

Yes

JanaB · Answer

FYI the instructions for the hard restart ALSO fix the game table not connecting to the game store. Right out of the box I couldn’t get the game store to come up. It was completely blank and empty and was super frustrating and irritating . Thank you Best Buy for these instructions. You saved Christmas.

Answered by JanaB 1 year ago

Kedt · Answer

You can reach out to the support group here in order to get help with this:

https://arcade1up.freshdesk.com/support/login

Answer

Just do a simple restart. Hold down power button then it will say restart. Press that and done

“Anyone else have game table authorization failed message? How do I fix this? Just received today!”

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