Questions & Answers

Q: QuestionMy home theatre shows pre while tuning the radio and it won’t change to another station

Asked 7 years ago by Josh.

• A:Answer Hi Josh, we understand your concerns with the Home Theater System. Please fill out the form below and one of our social media specialists would be happy to assist you. http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Britt

  Answered 7 years ago by Samsung

  
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Q: QuestionHi...I have a vintage Thorens turntable with RCA output jacks. Could this be connected to this system? Thank you.

Asked 7 years ago by Newslane.

• A:Answer I don't really know... I would think the jacks in back of system should say phono input. Try calling Samsung Customer support they surely will answer this question for you.

  Answered 7 years ago by GeeCeeVerified Purchase

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Q: QuestionIs this system wireless?

Asked 7 years ago by Christine.

• A:Answer no, it barely works even with wired speakers. I have to turn mine up to level 30 just to hear it with a bluray disc.

  Answered 7 years ago by beast1951Verified Purchase

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Q: QuestionHow to connect Samsung HT-J45OO/ZA to a TV that use the three white, red, yellow RCA plugs Thank you

Asked 7 years ago by Clyde.

• A:Answer Use the headphone output instead if your tv has one.

  Answered 7 years ago by Fred

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Q: QuestionWill I be able to adjust volume on my tv with the tv remote if I buy this system?

Asked 7 years ago by Steelerman.

• A:Answer Yes, the volume of your TV can still be changed with the TV remote.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionAre all the speakers wireless on this unit

Asked 7 years ago by Anonymous.

• A:Answer Yes, all the speakers are wireless on this system.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionWill this unit play audio via Bluetooth? I see it's Bluetooth enabled, but not sure if it will play music sent from cell phone... Just wanting to check Any idea how long the rear speaker wire are?

Asked 7 years ago by Robert.

• A:Answer Hello Robert, this unit does have Bluetooth capabilities. ^Britt

  Answered 7 years ago by Samsung

  
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Q: QuestionCan you run your audio from your tv through the home theater speakers

Asked 7 years ago by mike.

• A:Answer Yes, it as an rca and optical sound input

  Answered 7 years ago by RedandAli

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Q: QuestionIs this compatible to a wireless keyboard?

Asked 7 years ago by Kalyn.

• A:Answer No

  Answered 7 years ago by RedandAli

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Q: QuestionWhen connected to TV using optical, will this go into standby mode and power on when when TV is turned off and on.

Asked 7 years ago by Nick.

• A:Answer HDMI and optical were required for my set up with my tack Roku tv but with the right settings it turns on and off with the optical signal using the tv settings and cable box remote.

  Answered 7 years ago by ElisaandGeorgeVerified Purchase

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Q: QuestionCan you adjust the EQ levels individually, or are there only preset sound modes?

Asked 7 years ago by Ace.

• A:Answer You have the presets and you can adjust individually too. Not only EQ, but speakers gain too.

  Answered 7 years ago by romulowzzzVerified Purchase

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Q: QuestionI bought one of these systems from Best Buy several months ago and used hdmi from tv to blue ray player. It worked great for months and then the sound stopped working. The D In displays on the Blue Ray player but no sound.

Asked 7 years ago by Craig.

• A:Answer Call Samsung on 800#. They might ask for a small fee less than $100. They have you take it to UPS for pickup and return it to you repaired.

  Answered 7 years ago by WilIieVerified Purchase

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Q: QuestionAre there any Bluetooth speakers i can buy that are compatible?

Asked 7 years ago by Evanpar97.

Q: QuestionI just purchased this unit. Your sales associate failed to tell me that the rear speakers were not wireless. Is there any way to add wireless rear speakers?

Asked 7 years ago by Dave.

• A:Answer I believe Samsung makes a wireless rear speaker system you can but that will be compatible. There is also an insignia rear Wireless speaker system that is universal that may work for your situation.

  Answered 7 years ago by ElisaandGeorgeVerified Purchase

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Q: QuestionCan this be used to provide a powerful crisp music sound. I want to use it too play music in my Barber Shop. It is 1,000 square feet. Is the DVD player a reciever? If not please recommend one.

Asked 7 years ago by MadLion.

• A:Answer Yes, and Yes. I use mine for that very purpose in my garage [3 car garage]. OSD [On Screen Display] will give you access to more functions.

  Answered 7 years ago by ValiantclanVerified Purchase

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Q: Questiondoes it have pandora

Asked 7 years ago by muSic.

• A:Answer Hello muSic, I have attached a link below to available applications. https://www.samsung.com/us/appstore?redir=apps ^Britt

  Answered 7 years ago by Samsung

  
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Q: QuestionDoes this system have Wi-Fi an accounts such as Netflix

Asked 7 years ago by Tellz.

• A:Answer Hello Tellz, this unit does not have Wi-Fi capabilities. ^Britt

  Answered 7 years ago by Samsung

  
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Q: QuestionWhat is the difference between the Samsung - 4 Series 500W 5.1-Ch. 3D / Smart Blu-ray Home Theater System - Black and the Samsung - 5 Series 500W 5.1-Ch. 3D / Smart Blu-ray Home Theater System - Black

Asked 7 years ago by Jenjen.

• A:Answer The rear speakers are connected to a wireless unit so you can place them anywhere away from the main unit near the TV. This way you have true surround system. This is best.

  Answered 7 years ago by WilIieVerified Purchase

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Q: QuestionThe surround sound works great with Netflix or Amazon Prime via a Samsung Smart TV -- services with a 5.1 sound feed. Can this unit do simulated surround sound, or any sound at all in the back speakers, when viewing Xfinity/Comcast cable stations? How?

Asked 7 years ago by strumminjay.