Questions & Answers

Q: QuestionHow often can I get my camera cleaned with this plan?

• A:Answer This plan includes annual maintenance where you can bring your camera to a Best Buy store to have it cleaned and checked.

Q: QuestionDoes Geek Squad Protection cover damage from power surges?

• A:Answer Yes, if a power surge, even from lightning, damages your camera, this plan will cover the repair.

Q: QuestionWhat happens to the protection plan if I give the camera to someone else?

• A:Answer You can transfer your Geek Squad Protection to the new owner with no additional charges.

Q: QuestionWhat happens if my camera's battery fails to hold a charge?

• A:Answer The plan includes a one-time replacement for your original non-disposable battery if it fails to hold a charge.

Q: QuestionHow often can I get my camera cleaned with this plan?

• A:Answer You can bring your camera to a Best Buy store once a year for cleaning and functionality check.

Q: QuestionDoes this Geek Squad Protection plan include any annual maintenance for my camera?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Yes, you can bring your DSLR or mirrorless camera to a Best Buy store once a year for cleaning and a functionality check.

Q: QuestionDoes this plan cover power surge damage?

• A:Answer Yes, the plan covers power surge damage, including surges caused by lightning strikes.

Q: QuestionDoes Geek Squad Protection cover issues caused by normal wear and tear?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Yes, Geek Squad Protection covers failures from normal wear and tear, including problems with internal parts or manufacturing defects.

Q: QuestionCan I transfer this Geek Squad Protection to someone else?

• A:Answer Yes, you can transfer your Geek Squad Protection when you sell or give the covered product to someone else, with no additional charges or restrictions.

Q: QuestionWhat happens if the battery in my DSLR camera fails to hold a charge?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer If your original, non-disposable battery fails to hold a charge, Geek Squad Protection will provide a one-time replacement.

Q: QuestionHow often can I get my camera cleaned with this protection plan?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer With this Geek Squad Protection plan, you can bring your camera to a Best Buy store once a year for cleaning and a functionality check.

Q: QuestionWhat does Geek Squad Protection cover?

• A:Answer Geek Squad® Protection enhances your manufacturer warranty and covers you for accidental damage.

Q: QuestionWhat does Geek Squad Protection cover beyond the manufacturer warranty?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Geek Squad Protection enhances your manufacturer warranty by covering accidental damage.

Q: QuestionAre there any costs for parts and labor with this Geek Squad Protection plan?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer No, Geek Squad Protection covers 100% of the costs for parts and labor on qualified repairs, with no hidden fees.

Q: QuestionWhat does this Geek Squad Protection cover?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer It enhances your manufacturer warranty and covers you for accidental damage.

Q: QuestionHow do I start a claim with Geek Squad Protection?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer You can visit your local Best Buy store to start a claim, or call the provided number.

Q: QuestionWhat does Geek Squad Protection cover beyond the manufacturer warranty?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Geek Squad Protection enhances your manufacturer warranty by covering accidental damage to your device.

Q: QuestionWhat happens if my camera's screen has dead pixels?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer If you have at least three pixels that are always the same color or a ghost image, they will fix your screen.

Q: QuestionIs damage from a power surge covered under this plan?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Yes, Geek Squad will fix your camera if it's damaged by a power surge, including those caused by lightning.