“HP deskjet 3631 bought 8/2019. I have barely used it. I ordered a new black ink cartridge HP brand, no knockoff. When inserted, I get low ink light. Have been through shutdown, unplugged. to no avail. HP virtual chat was no help.”

Asked by Derb 5 years ago

1-2 of 2 Answers

sometimes for a true reboot you have to unplug everything and remove all the batteries and anything else you can remove, leave it like this for several minutes, put it all back, and try again. also might be a chance they sent you the wrong cartridge
Answered by MRsunshine 5 years ago
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Hi there. Thanks for reaching out about this. It's possible that you may have to head in the settings to reset the ink sensor so it registers you changed the cartridge. We may be able to help out with that and learn more about the situation. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
Answered by GeekSquadSupport 5 years ago
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