A:AnswerWe should be able to assist with that so long as the item is still within the return period. For full details on our Return & Exchange Promise, please visit us online at www.bestbuy.com/return.
A:AnswerMost electronic devices come with a registration card with the instruction packet however you can also register online. Just find the model number and serial number and you should be good to go. Whichever one you register will be the one with the coverage
A:AnswerSorry to hear about your Nintendo Switch. We may be able to point you in the right direction to getting the issue resolved. For support with this, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerDo yourself a favor and don't bother, GeekSquad warranty protection sucks. They will try to wiggle out of warranty support with BS claims any way they can. I have a 4 month old TV that they, and Sony, will not honor.
A:AnswerThe specific Geek Squad Protection plans are tied directly to the product and must be bought from Best Buy. However, we do offer Total Tech Support which supports a variety of tech regardless of where it is bought. You can learn more about our Total Tech Support program at https://www.bestbuy.com/totaltechsupport.
A:AnswerHi Rose, thank you for your question. For questions and assistance with your exact Geek Squad plan please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerSorry to hear about the missing parts for your TV. We would want to look into what may have happened. For support with this, please partner with the Best Buy you purchased the TV from or call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerMy initial response is yes, it should be voided. That said, you should take it in and have the squad look at it. Who knows, they just might get it done!
A:AnswerWe appreciate that you took the initiative to share this with us. We want you to be fully covered, and it sounds like you need assistance right away. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerThank you for reaching out! Protecting a new TV, and your wallet, from costly repairs is always a great idea. Typically, the Geek Squad Protection Plan is purchased with a new TV, but it is not included in the purchase of the TV itself. We apologize if this isn't what was explained to you. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
A:AnswerWe hate it when a remote control isn’t working correctly and would love to speak about what may be possible. Depending on your plan and what is happening with your remote, there could indeed be options available to help. Please review the full terms and conditions for your plan online at www.geeksquad.com/termsconditions. Alternatively, give us a call at (800) GEEK-SQUAD or (800) 433-5778 to speak to one of our Agents in greater detail.
A:AnswerWhen there is a glitch, doing business at Best Buy is very painful, frustrating, and time consuming. If you are persistent, Best Buy will eventually take care of it but it will cost you time, hassle, bureaucracy, and frustration.
A:AnswerWe have had trouble as well. Our sound bar and cable do not work with the new TV remote. We have had the Geek squad out twice with no luck. We gave up and commit to using multiple remotes!
A:AnswerYour Geek Squad Protection is active concurrently with the manufacturer's warranty, but also offers points of coverage not provided by the manufacturer. The full terms and conditions for your Geek Squad Protection plan can be reviewed any time at www.geeksquad.com/termsconditions.
A:AnswerGenerally speaking, your Geek Squad Protection plan should provide the same coverage as your manufacturer's warranty. Since the coverage for unresponsive pixels in your screen may vary between manufacturers, we recommend consulting your LG warranty. You can find more information in the full terms and conditions for your Geek Squad Protection which can be reviewed any time at www.geeksquad.com/termsconditions.
