Questions & Answers

Q: QuestionIs installation free?

Asked 4 months ago by Jan.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Generally No! There is a charge. But often times Bedt buy has sales where they offer free installation upon purchase.

  Answered 4 months ago by PeggyD

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI bought the 5 year geek squad warranty for my 75” tv, when you turn on the tv you can see about 85-90% of the picture there’s a thick dark line in the middle can I get it fixed or ??? Someone help me I’m having the worse anxiety right now not knowing!!

Asked 5 months ago by HELP.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Just call or chat support with best buy. Last time i had an issue with my geek squad protected purchase they fixed the issue very seemlessly and quickly. No extra charge!

  Answered 4 months ago by LukeS

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionwill they hall away the box and old set

Asked 5 months ago by Anonymous.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer If they deliver the Tv, they will cart away packing materials.

  Answered 4 months ago by PeggyD

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhy does my tv make scratchy sounds on some channels?

Asked 5 months ago by Anonymous.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer I have not seen that on my TV. Check if that is happening with certain audio sources like apps, consoles, blue-rays, etc. If this is happening with everything, I would reset it and try again. Use your warranty. They can help you with troubleshooting steps.

  Answered 4 months ago by Omar

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI need replacement remote for television

Asked 5 months ago by Replacement.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Yes

  Answered 5 months ago by CesarB

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the standard 5 year protection include someone coming out to do like a deep cleaning when it's not drying good? Or to see why the drying isn't working well? It seems to get damp in their and the inside door is still wet after the drying.

Asked 6 months ago by Audyy.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer No, if TV goes bad they exchange it

  Answered 4 months ago by PeggyD

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat does the 5 year protection plan on an electrolux washer cover

Asked 6 months ago by Todd.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

Q: Questionsolar battery on Sansum tv control will not recharge. will my two-year extended cover the replacement of this??

Asked 7 months ago by EST2K.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Yes, Samsung will replace your remote.

  Answered 6 months ago by Drproctor1995

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the 5 year warranty cover or replace your tv in a house fire or smoke damage? If you are not able to recover the tv out of the home due to safety also. What happens. Do you have try and get the tv out to take it it in order for it to be replaced?

Asked 8 months ago by Lavelle.

• A:Answer No, the warranty does not cover physical damage.

  Answered 6 months ago by Drproctor1995

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionBought a TCL 65 in tv not long ago the sound is starting to sound like cracking noise but only when looking at streaming shows like Netflix and others never did it before but it is on regular TV it doesn't do it

Asked 8 months ago by Moon64.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer If u have a home theater u can try to go on audio tv, digital audio format, and change for pcm and try work with my tv

  Answered 7 months ago by Friend

  • 
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIf you purchase the protection plan, but end up not using it, do you get your money back, or store credit?

Asked 8 months ago by Anonymous.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer No, it's the same premise as buying car insurance. Even if you don't use it, you want it in case anything happens. You don't get your money back if you don't use it.

  Answered 6 months ago by Drproctor1995

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI have removed the mic for my ACER laptop and I can't get it back but I didn't get it from Best Buy can you help me

Asked 9 months ago by matthew.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Heck yes partner! Just call good old Geek Squad and they will explain in a jiffy. “Next!”

  Answered 8 months ago by GamerFriend

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI got 5 year coverage on my insignia tv - the remote isnt working - can you send a replacement for free?

Asked 9 months ago by Trey.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Yes, call or go into your local Best Buy and they will send you a replacement for free.

  Answered 6 months ago by Drproctor1995

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionMy tv stopped working. I have the 5 yr warranty that I paid for and it’s still under warranty. Is there anything that isn’t covered under the warrranty?

Asked 9 months ago by Stella.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Physical damage or unlicensed software and hardware modifications.

  Answered 6 months ago by Drproctor1995

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionOur Bosch dishwasher required repair shortly after the 5 year warranty expired. After it is fixed, can we reinstate a warranty? If so, for how many years

Asked 9 months ago by H2002.

• A:Answer No, Best Buy will not cover your product for an additional five years.

  Answered 6 months ago by Drproctor1995

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI need a new remote for the tv I just purchased. How do I go about getting one?

Asked 9 months ago by MarcyT.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer If it is broken, bring it to your Local Best Buy (as long as it's not from physical damage). Otherwise, you must purchase one through Best Buy or another authorized dealer.

  Answered 6 months ago by Drproctor1995

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI just bought a Samsung 55 inch TV and bought a five-year protection plan. When I looked at it, it said “auto renew is on” Does that mean that it’s going to renew and charge me after the five-year plan? I don’t see anywhere where you could turn this off.

Asked 9 months ago by KW.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Your card will likely be expired by then.

  Answered 9 months ago by RamHam

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you purchase a laptop outside of best buy and purchase geek squad protection from Best Buy?

Asked 9 months ago by Nunia.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer No, only items purchased from Best Buy can have a protection plan from Best Buy.

  Answered 6 months ago by Drproctor1995

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionwill a 5 year geek squad protection plan cover broken tv screen ?

Asked 10 months ago by Lau14.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer As long as the screen did not suffer physical damage by you, it is covered. Protection plans do not cover physical damage caused by the owner or their children/animals/friends etc.

  Answered 6 months ago by Drproctor1995

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)