“Received this laptop less than 12 hours ago & the battery life is substantially shorter than advertised (4 hours vs 9 listed). Is something wrong with the laptop? Or is there something else I should be aware of?”
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It depends on what you are doing on battery power. The battery life is benchmarked at an idle state. If you are gaming, watching videos etc this will affect the battery life considerably. If you are just browsing the internet or word processing and you are getting much lower battery life, please contact our support team at 866-695-2237 for assistance.
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