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Try a different HDMI cable with out using any adapters; if this does not resolve the issue, please contact Acer support for assistance. Contact information is posted here for your convenience: https://www.acer.com/ac/en/CA/content/service-contact
Sorry, there was a problem. Please try again later.Hi, I had the same issue and almost took it back. I tried another HDMI cable and it connected fine. Cables do go bad, so try another one. So far no other issues.
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