“I have an HP laptop and this works for a wired keyboard and mouse but not the HDMI, why?”

1-1 of 1 Answer

• If your mouse and keyboard work but the HDMI port on your dock doesn't, the issue is almost always that your laptop's USB-C port lacks "DisplayPort Alternate Mode" (DP Alt Mode). The mouse and keyboard use basic USB data, while the HDMI port requires a high-bandwidth video signal passed directly through the port.

  Answered by TeamAcer 4 days ago

  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.