“My Home Theater remote control Logitech (my harmony) needs resetting. When it was installed I was told by the technician that if it goes bad I can call and they can fix it without any visit since they have all the information.”
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There are some things they might be able to do via virtual support. Click on one of the chat with an Agent links and they should be able to look up your info and talk to you about what they can and can't update remotely.
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