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Hi there. Thanks for your question! We might be able to work on the TV. We'd actually recommend connecting with your local Best Buy store first and they'll direct you for how to proceed. You can find information about your local store at www.bestbuy.com/storelocator.
Sorry, there was a problem. Please try again later.Call Best Buy Tech Support and see if they can "spare" someone to come out and run a diagnostic. Sadly, from what I can gather you may not get anyone out soon. Seems like Best Buy furloughed 50% of their workforce and cannot get them back since they are better off with the unemployment + government subsidy. Don't blame the government. This is the same a fishing supply store...no inventory on shelf. I said that seems like manufacturers were not able to supply, manager said, "No, we can't get people to come back to work to stock the shelves because of the unemployment + government subsidy". Good Luck...I'm still waiting to get my calibration done...you know the one I paid for several months ago.
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