“I have a 2015 Samsung Smart TV JS9000. There is a warning that says the One Connect Box may overheat. We think it’s the fan. There is no dust inside. Can we replace the box or do we need to fix it.”
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Hi there. Thanks for your question! I'm sorry your One Connect Box is having an issue. We definitely can look into this with you. To get started, we'd recommend giving us a call at (800) GEEK-SQUAD or (800) 433-5778 and we'll set something up.
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