Questions & Answers

Q: QuestionWhat is the wattage of the power supply?

Asked 4 years ago by slade.

• A:Answer The system comes with 550 Watt power supply unit.

  Answered 4 years ago by YourDellTeam

  
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Q: QuestionIs this computer liquid cooled or air cooled for the CPU

Asked 4 years ago by BMK.

• A:Answer It is air cooled, and not very well. Mine reached 100C just booting up games.

  Answered 4 years ago by Unhappy

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Q: QuestionHow do I increase the performance? It seems no different than my 2060 build, maybe even worse.

Asked 4 years ago by BillyOn.

• A:Answer Add one 16gb ram for dual channel. Add 1tb SSD. Adjust fan settings for lower CPU/GPU temps.(Alienware cmd center) Stock auto. settings for fans to high.

  Answered 4 years ago by Recii

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Q: QuestionDoes this system support dual-channel RAM?

Asked 4 years ago by SuperSaiyanDeen.

• A:Answer Yes, but ships with single channel.

  Answered 4 years ago by FunFerret

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Q: QuestionDoes this come with 2 HDMI ports? If not how can I have 2 separate HDMI monitors

Asked 4 years ago by Zeps.

• A:Answer This system comes with Three DisplayPort and one HDMI port. An HDMI splitter could be used to connect 2 HDMI monitors.

  Answered 4 years ago by YourDellTeam

  
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Q: Questiondoes this have a NVME SSD? It says the interface is PCIE (which feels a bit cryptic)

Asked 4 years ago by mw.

• A:Answer Yes, this monitor comes with PCIe NVMe M.2 SSD.

  Answered 4 years ago by YourDellTeam

  
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Q: QuestionWhat Memory Ram come with this pc

Asked 4 years ago by Ram.

• A:Answer The system comes with 16GB HyperX™ FURY DDR4 XMP at 3400MHz RAM.

  Answered 4 years ago by YourDellTeam

  
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Q: Questiondoes this model have w/Intel® Turbo Boost Max)?

Asked 4 years ago by Dan.

• A:Answer This model does not have Intel Turbo Boost Max.

  Answered 4 years ago by YourDellTeam

  
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Q: QuestionWhat RAM does this take? It's showing in my task manager (Aurora R12) that it is 3467mhz, can I order a 1x16gb 3466 RAM to match? Thanks.

Asked 4 years ago by Alyssa.

• A:Answer Hyperx fury 3466mhz. Available on Bestbuy website and Amazon. Stock one 16gb plain black or you can use RGB both will work.

  Answered 4 years ago by Recii

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Q: QuestionHi I bought the r12 3070 about 2 days ago and I'm having the issue of CPU sound and temperature!! Is there anyway Best Buy team that can fix it??!!

Asked 4 years ago by Ron.

• A:Answer We recommend you to reach out to the Dell technical support team. They will diagnose the issue and assist you to sort it out. The support is available 24/7 on social media platforms Facebook and twitter(@Dellcares).

  Answered 4 years ago by YourDellTeam

  
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Q: QuestionWhat size is the power supply?

Asked 4 years ago by DoctorNo.

• A:Answer This system comes with 550 Watt power supply unit.

  Answered 4 years ago by YourDellTeam

  
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Q: QuestionIs it possible to upgrade this pc's graphics card to 3080 ti? Also, what kind of SSD is on it? NVMe or Sata SSD?

Asked 3 years ago by S.

• A:Answer Yes you can but you will need to upgrade the power supply as well to meet the consumption requirements for the 2080, as for the ssd mine came stock with a 250gb(dell)installed.

  Answered 2 years ago by CameronE1992Verified Purchase

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Q: QuestionDoes the 550w power supply have a built-in surge protector or do I need to buy one???

Asked 3 years ago by Igottaquestion.

Q: QuestionWhat is the RAM specifications? Brand and Clock Speed?

Asked 4 years ago by benjamin1313.

Q: QuestionHow am I supposed to connect my computer to the monitor with no hdmi ports. The dvi does not work

Asked 4 years ago by Anonymous.

• A:Answer I use a smart tv as a monitor

  Answered 4 years ago by DemarioJ

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Q: QuestionHow do I redeem my free one year game pass with purchase

Asked 4 years ago by Pena.

• A:Answer Please reach out to the Best Buy support team for assistance in renewing the free one-year game pass.

  Answered 4 years ago by YourDellTeam

  
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Q: QuestionHey I bought this machine about a month or two ago, and I was wondering what is the brand/ type of power supply.

Asked 4 years ago by Dylan.

• A:Answer We source premium components from reputable partners to build the systems. Please be informed that this system comes with a 1000 watt power supply to power this system.

  Answered 4 years ago by YourDellTeam

  
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Q: QuestionWhat motherboard does this use?

Asked 4 years ago by Aquitaine.

• A:Answer The motherboard for the R12 is a previous generation motherboard using the Z490 chipset. It was made compatible with the latest generation CPU's using a bios update. The "correct" chipset for the 11th generation Intel CPU's would be the Z590.

  Answered 4 years ago by rtx3080ti

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Q: Questionis the GPU a KL model?

Asked 4 years ago by PCenthusiast.

• A:Answer Yes, this system has a KL model GPU.

  Answered 4 years ago by YourDellTeam

  
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