“Just purchased this monitor, but I'm having an issue with the DP cable input. When I power on the PC the monitor seems to work fine (PC image pops up) but as soon as that image goes away for windows sign in, it just remains as a black screen. Any help?”
Answer This Question
1-2 of 2 Answers
Have you made sure that the display resolution is compatible with this device? I made sure to set the display settings to 1280x1024 before I installed this display to an existing system. Once it came up I think it went on to 1080 and I adjusted it upwards from there (NVidia 1060ti card). I have used remote desktop to get into a system when the user had hit enter after trying to set resolution too high and was able to lower them to compatible settings. Alternatively boot into safe mode and reset the display parameters.
Sorry, there was a problem. Please try again later.Sorry for the inconvenience. Dell technical support team is the best to diagnose the issue and get it sorted. They are available 24/7 on their Facebook page or Twitter(@Dellcares). Please reach out to them.
Sorry, there was a problem. Please try again later.