A:AnswerWe are sorry for the experience. Please reach out to the Dell technical support team or Amazon support team for assistance in this issue. The Dell team is available 24/7 on Facebook and Twitter(@Dellcares).
A:AnswerThis laptop has 4 USB ports, one USB 3.1 Gen 2 (Type-C) port, one USB 3.1 Gen 1 port with PowerShare, one USB 3.1 Gen 1 port and Thunderbolt 3 (USB Type-C) port. Yes, the SSD could be upgraded by another 1 TB.