“Hi I just opened the box and plugged in the new speaker set and only one speaker lights up I hear the sound coming through but no lights coming on the other speaker”
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Hi there – it is possible the cord is plugged into the incorrect port. Please contact us by phone at 1-855-292-4087 or through our social media channels (Facebook: @alteclansing, Instagram: @alteclansingoffical), we'd be happy to assist you!
Sorry, there was a problem. Please try again later.Make sure that you plugged the cord into the correct port. There's an aux port and a port for the lights. Also make sure it is fully inserted.
Sorry, there was a problem. Please try again later.