A:Answer Yes. Audio files need to be in .mp3 or .wav format. Video files should be in .mp4 or .avi format. The phone app can only send files of a certain size and cannot send audio files. The best way to upload these files is to use a 32GB or smaller SD card or USB thumb drive. They can be uploaded to the frame. If you need a tutorial on importing, exporting, and deleting files just send a note to support@aluratek.com. We are glad to help.