Why does Alexa keep saying “I cannot answer you at this time, please try later”? null

Question

nicholastate90 · Accepted Answer

Your network connection could be out. Usually, that's what that means.

atthelake · Answer

I had a similar problem and the solution was to download the Alexa app to my smart phone. Put the phone close to the device and follow the directions given by the app. Hope this works for you.

Amazon Devices Customer Support · Answer

Hello, Empress!

This could be due to a number of things. I would first try unplugging and plugging the device back in. If that doesn't work, you may want to check your internet connection. Typically, Alexa will tell you if she is having issues connecting to the internet, but that might be it. You can also ask her, "Alexa, why did you say that" and she will tell you the reason she answered a certain way. I would say that if none of that helps, then you could do a factory reset of the device. After doing this, if the problem persists, you can reach out to Amazon customer support for more information. I hope that helps, and have a great day!

“Why does Alexa keep saying “I cannot answer you at this time, please try later”?”

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